eDesk ‑ AI Helpdesk & Chat

Name: eDesk ‑ AI Helpdesk & Chat
Brand: xSellco Ltd
Rating: 4,8 (30 reviews)

Gratis te installeren. Er kunnen extra kosten van toepassing zijn.

Beoordeling (4,8)

Recensies

Ontwikkelaar

xSellco Ltd

Demowinkel bekijken

Personalize your customer service with a 360° view of your buyer

Over deze app

Geïntroduceerd

12 juli 2016

Talen

Engels

Categorieën

Beheer van ondersteuningstickets , Chat

Integreert met

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Faster, better, smarter customer support helpdesk and live chat software for eCommerce sellers.

What if we told you that you could improve your eCommerce customer service by spending less time and effort on it? Powered by AI, eDesk lets you do exactly that. Centralize messaging from all your selling and communication channels into one smart helpdesk. View order and customer information alongside messages, return or cancel an order, automate responses with AI-driven technology, generate key reports. Deliver fast, accurate support exactly when and where your customers need it.

eDesk AI HandsFree: Respond to queries HandsFree with auto-generated replies.
Integration: Consolidate orders and tickets, from 250+ channels, in one place
Sentiment Analysis: Know customers' moods before you ever interact with them.
Smart Inbox: Centralize all of your support and share it across your team
AI Automations: Take customer support to the next level with AI automations.

Prijs

Gratis te installeren

Paid plans available

Gratis te installeren

Paid plans available

Alle betalingen worden in USD gefactureerd. Alle prijsopties

30 recensies

Algemene beoordeling

4,8

Cijfers per recensieniveau

80% recensies zijn 5 sterren
24
17% recensies zijn 4 sterren
5
0% recensies zijn 3 sterren
0% recensies zijn 2 sterren
3% recensies zijn 1 sterren
1

22 september 2022

We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.

Main Street Forge

Verenigde Staten

App gebruikt gedurende Ongeveer 2 jaar

xSellco Ltd heeft geantwoord 11 oktober 2022

Hello Main Street Forge,

Let us know if there are any more integrations you would like to see or any more features that should be included and we'll get to work on them. You can send ideas to us from the option on the right hand side menu within your app.

Many Thanks
Eamon,
Customer Support Manager

15 september 2022

Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.

Prickle

Verenigd Koninkrijk

App gebruikt gedurende 7 maanden

xSellco Ltd heeft geantwoord 11 oktober 2022

Hi Prickle,

It is great to get feedback like this. I'll pass it along to the rest of the support & product design teams.

Best Wishes
Eamon CS Manager

2 september 2022

It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

Shirtbox

Verenigd Koninkrijk

App gebruikt gedurende Meer dan een jaar

xSellco Ltd heeft geantwoord 11 oktober 2022

Hello!

We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager

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