eDesk: Live Chat & AI Helpdesk

eDesk: Live Chat & AI Helpdesk

da xSellco

Customer Support, Review Automation, Centralized AI Inbox

4.6 de 5 estrelas(16 avaliação)

Support from one place

Displays all customer queries from your marketplaces and social channels in one place, so you'll never miss a query again.

Automate replies

Respond to customers faster with AI powered one-click responses that magically pull in order, tracking and delivery details.

Perfect for remote teams

With a shared in-box and auto-assign features, eDesk is exclusively built of eCommerce support teams working remotely.


Sobre eDesk: Live Chat & AI Helpdesk

Deliver world-beating customer service and support with the only helpdesk purpose-built for online retailers.

eDesk is a leading eCommerce helpdesk used by thousands of major retailers worldwide. Developed using a customer-centric approach, eDesk empowers your support team to provide a positive experience for customers across all of your company’s channels: email, live chat, social media and webstore.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries faster than ever.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s auto-response feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

eDesk is also great for growing retailers as its shared inbox, coupled with team performance reporting, means teams working from different locations won’t respond to the same query.

If you want happier customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Happier customers
  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting

More features

  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat

Integração com

  • eBay,
  • Amazon,
  • Facebook,
  • Twitter,
  • Walmart,
  • Cdiscount

Galeria de mídia

Atendimento

Preço Avaliação gratuita de 14 dias

Visualizar todas as opções de preço

Pode haver Cobranças externas. Essas cobranças são faturadas pelo fornecedor externo e não serão exibidas em sua fatura da Shopify.

Essential

$55/mês

ou $45/mês faturados em $540 uma vez por ano

  • Unlimited tickets

  • Unlimited templates

  • Unlimited snippets

  • Unlimited tags

  • Email support

  • Auto assign tickets

  • AI auto response

  • Drive Reviews

Team

$79/mês

ou $65/mês faturados em $780 uma vez por ano

  • All Essential features and:

  • Auto responder

  • Unlimited rules

  • Collision detection

  • @mentions

  • Custom fields

  • Custom SLAs

  • Merge tickets

Professional

$105/mês

ou $85/mês faturados em $1,020 uma vez por ano

  • All Team features and:

  • AI responses

  • Auto-translate

  • Management reports

  • Pre-sales opportunities

  • Feedback management

  • Custom roles

Enterprise

$169/mês

ou $139/mês faturados em $1,668 uma vez por ano

  • All Professional features and:

  • Chat included free

  • CSAT measurement

  • Enterprise reporting

  • API access

  • Service level guarantee

  • 99.9% uptime SLA

* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

4.6 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
  • 5 de 5 estrelas
    75% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    19% das avaliações são de 4 estrelas
    (3)
  • 3 de 5 estrelas
    0% das avaliações são de 3 estrelas
    (0)
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
    (0)
  • 1 de 5 estrelas
    6% das avaliações são de 1 estrelas
    (1)

Avaliações mais recentes

Retrostyler

We have used Xsellco Helpdesk for a few years now , to manage our customer service and we have to say, it's a fantastic bit of software. It's not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/ platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer. This particular app for Shopify is quick to set up and super-easy to use. Highly recommended!

Hickies

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Navi Organics

Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers.
The amazing support and free training has along with the simplicity of how the Xsellco system works has made this an essential app for growing our business.
Thank you so much!