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eDesk: Helpdesk,Free Live Chat

eCommerce-built Customer Support, AI Inbox, Feedback, Livechat

A partir de $69/mês. Avaliação gratuita de 14 dias. Pode haver cobranças adicionais.

Destaques da aplicação

  • Velocidade comprovada: nenhum impacto negativo na sua loja online

Secção de valores-chave

Centralize customer messages

All customer queries from your Shopify store, marketplaces, emails and social channels in one place, so you'll never miss a ticket again.

Automate tasks, reply faster

Set automation rules and let our A.I. tools analyse customer queries and automatically suggest response so you can reply in just one click.

Chat with buyers, drive sales

Boost sales through customer service and help web visitors, in real time, at the peak of their purchasing intent, with our Free Live Chat.

Detalhes da aplicação

eDesk: Helpdesk,Free Live Chat

eDesk: Helpdesk,Free Live Chat

eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.

As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.

If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting
  • Happier customers

More features

  • Centralized inbox for all integrations
  • 250+ Marketplace, webstore, social media and logistics integrations
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Instantly respond with our free live chat
  • WhatsApp Integration.
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • One-click invoice generator

Data de lançamento

Integração com

  • eBay
  • Amazon
  • Facebook
  • Twitter
  • Walmart
  • Instagram
eDesk: Helpdesk,Free Live Chat

eDesk: Helpdesk,Free Live Chat

eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.

As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.

If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting
  • Happier customers

More features

  • Centralized inbox for all integrations
  • 250+ Marketplace, webstore, social media and logistics integrations
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Instantly respond with our free live chat
  • WhatsApp Integration.
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • One-click invoice generator

Data de lançamento

Integração com

  • eBay
  • Amazon
  • Facebook
  • Twitter
  • Walmart
  • Instagram

Preços Avaliação gratuita de 14 dias

Visualizar todas as opções de preço

Essentials

$69/mês

ou $59/mês(meses) faturado(s) em $708 uma vez por ano

$29 per each additional 100 tickets.

  • Unlimited Agents
  • Smart Inbox
  • Live Chat
  • AI Auto-Responder
  • Automation
  • Auto-Review
  • Social Integrations
  • Up to 5 channels
  • 300 tickets/mo. incl.

Growth

$229/mês

ou $199/mês(meses) faturado(s) em $2,388 uma vez por ano

$29 per each additional 100 tickets.

  • Everything in the Essentials
  • WhatsApp Integration
  • Auto-translate
  • Advanced Reporting & Insights
  • Up to 10 Channels
  • 1,000 tickets/mo. incl.

Scale

$289/mês

ou $249/mês(meses) faturado(s) em $2,988 uma vez por ano

$29 per each additional 100 tickets.

  • Everything in the Growth
  • Unlimited channels
  • 1,500 tickets/month incl.
  • Want unlimited tickets? Check out our agent-based pricing model.

* Todas as cobranças são faturadas em USD.
** As taxas recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

Avaliações

4.7 de 5 estrelas

A avaliação geral reflete o estado atual da aplicação. Embora considere todas as avaliações da aplicação, dá prioridade às mais recentes.

Pontuação por nível de classificação
  • 77% das classificações são de 5 estrelas
  • 19% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas

Lista de avaliações

Filtrar e ordenar avaliações

  • Game of Bricks

    Local Estónia
    Tempo passado a usar a aplicação 9 days

    We just started to use eDesk. As for now seems very nice + customer support is very good. We have a few issues but their technical team already handling them. Recommend. *****UPDATE*****
    Unfortunately, when somebody sends a message to you and you will reply to it, it will be created as a new thread to the person. So every time you reply under the same thread, the person in the email will see it as a separate thread for each reply. I informed about this customer support and the only "solution" they provided is to leave it as it is or to delete and reinstall the app which would remove all our messages....

    Resposta do programador
    20 de janeiro de 2022

    Hi, I'm sorry to hear you haven't been satisfied with the product so far. I am going to assume the new ticket creation is linked to our etsy integration? My name is Eamon and I would like the chance to turn this review around. I f you have some time free tomorrow Friday or next week I would like to give you a call and we can share screens to better guide you around edesk. I'll reach out to you on email also via our existing tickets.

    Kind Regards
    Eamon
    Customer support manager

    https://www.edesk.com/integrations/shopify/

  • The Magic Toy Shop

    Local Reino Unido
    Tempo passado a usar a aplicação 11 months

    Handling customer tickets definitely becomes much quicker and easier after using edesk. It has a great support team that handles any queries quickly and resolves them for you. We are happy to use this app. Would love to have an integration option with the onbuy marketplace aswell.

  • Pets Purest

    Local Reino Unido
    Tempo passado a usar a aplicação About 1 year

    Great team who provide a great service thank you. Really helpful app which makes managing customer service so much easier.

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