eDesk: All‑In‑One Helpdesk

eDesk: All‑In‑One Helpdesk

A partir de $89/mês. Avaliação gratuita de 14 dias.
Classificação (4,8)
Avaliações
Programador

Destaques

Velocidade testada
  • Baixo impacto sobre a sua loja online

Sobre esta aplicação

Lançada

12 de julho de 2016

Idiomas

inglês

Integração com

eBay, Amazon, Facebook, Twitter, Instagram, WhatsApp

eDesk helps brands deliver extraordinary customer service and turn support team into a growth engine

eCommerce brands often face some challenges to scaling customer satisfaction as they expand their sales and support channels. Our All-In-One Helpdesk enables online retailers like you to deliver fast and accurate customer service from all your channels in one place, automate common queries and turn every customer interaction into a sale. Leverage customer intelligence to drive loyalty, repurchase, and sustainable growth, with eDesk: the All-In-One Helpdesk for E-commerce.

eCommerce brands often face some challenges to scaling customer satisfaction as they expand their sales and support channels. Our All-In-One Helpdesk enables online retailers like you to deliver fast and accurate customer service from all your channels in one place, automate common queries and turn every customer interaction into a sale. Leverage customer intelligence to drive loyalty, repurchase, and sustainable growth, with eDesk: the All-In-One Helpdesk for E-commerce. mais
  • Smart Inbox: eCommerce-focused shared inbox that auto-prioritize/group tickets.
  • Integration: consolidate orders and tickets, from 250+ channels, in one place
  • AI-powered Automations: resolve tickets on autopilot with advanced automations.
  • Customer View: Personalize your customer service with a 360° view of your buyers
  • Live Chat: engage with web visitors at the peak of their buying journey.

Preços

Avaliação gratuita de 14 dias

Team

$89/mês

ou $828/ano e poupe 22%

  • Customer View
  • Smart Inbox
  • Live Chat
  • AI Auto-Responder
  • Automation
  • Auto-Review
  • Social Integrations
  • Up to 5 channels

Growth

$109/mês

ou $1,068/ano e poupe 18%

  • Everything in the Team plan
  • Advanced Reporting
  • Custom fields and filters
  • Customer Segments
  • Up to 10 Channels

Professional

$129/mês

ou $1,308/ano e poupe 16%

  • Everything in our Growth plan
  • Knowledge base
  • CSAT
  • Unlimited channels
  • 2,500 tickets/mo

Team

$89/mês

ou $828/ano e poupe 22%

  • Customer View
  • Smart Inbox
  • Live Chat
  • AI Auto-Responder
  • Automation
  • Auto-Review
  • Social Integrations
  • Up to 5 channels

Growth

$109/mês

ou $1,068/ano e poupe 18%

  • Everything in the Team plan
  • Advanced Reporting
  • Custom fields and filters
  • Customer Segments
  • Up to 10 Channels

Professional

$129/mês

ou $1,308/ano e poupe 16%

  • Everything in our Growth plan
  • Knowledge base
  • CSAT
  • Unlimited channels
  • 2,500 tickets/mo

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

30 avaliações

Avaliação geral
4,8
Pontuação por nível de classificação
  • 80% das classificações são de 5 estrelas
  • 17% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
22 de setembro de 2022

We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.

Main Street Forge
Estados Unidos
Tempo passado a usar a aplicação: About 2 years
Questão respondida por xSellco Ltd 11 de outubro de 2022

Hello Main Street Forge,

Let us know if there are any more integrations you would like to see or any more features that should be included and we'll get to work on them. You can send ideas to us from the option on the right hand side menu within your app.

Many Thanks
Eamon,
Customer Support Manager

15 de setembro de 2022

Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.

Prickle
Reino Unido
Tempo passado a usar a aplicação: 7 months
Questão respondida por xSellco Ltd 11 de outubro de 2022

Hi Prickle,

It is great to get feedback like this. I'll pass it along to the rest of the support & product design teams.

Best Wishes
Eamon CS Manager

2 de setembro de 2022

It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

Shirtbox
Reino Unido
Tempo passado a usar a aplicação: Over 1 year
Questão respondida por xSellco Ltd 11 de outubro de 2022

Hello!

We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager

Sobre esta aplicação

Lançada

12 de julho de 2016

Idiomas

inglês

Integração com

eBay, Amazon, Facebook, Twitter, Instagram, WhatsApp

Construído por xSellco Ltd

Sobre xSellco Ltd

Avaliação média de 4,8

A criar aplicações para a App Store Shopify há 6 anos

Assistência

Enviar uma mensagem

+353 1 683 2183

support@edesk.com

Este programador não oferece assistência direta em Português (portugal).

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