相关类别

eDesk: All‑In‑One Helpdesk

Customer Support, AI ticketing, Feedback, Free Live chat, CRM

起始价 $69/月。 14 天免费试用。 可能收取其他费用。

应用亮点

  • 速度经过测试:对您的在线商店没有影响

键值分区

Centralize customer messages

All customer queries from your Shopify store, marketplaces, emails and social channels in one place, so you'll never miss a ticket again.

Automate tasks, reply faster

Set automation rules and let our A.I. tools analyse customer queries and automatically suggest response so you can reply in just one click.

Chat with buyers, drive sales

Boost sales through customer service and help web visitors, in real time, at the peak of their purchasing intent, with our Free Live Chat.

应用详细信息

eDesk: All‑In‑One Helpdesk

eDesk: All‑In‑One Helpdesk

eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.

As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.

If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting
  • Happier customers

More features

  • Centralized inbox for all integrations
  • 250+ Marketplace, webstore, social media and logistics integrations
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Instantly respond with our free live chat
  • WhatsApp Integration.
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • One-click invoice generator

推出日期

集成对象

  • eBay
  • Amazon
  • Facebook
  • Twitter
  • Walmart
  • Instagram
eDesk: All‑In‑One Helpdesk

eDesk: All‑In‑One Helpdesk

eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.

As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.

If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting
  • Happier customers

More features

  • Centralized inbox for all integrations
  • 250+ Marketplace, webstore, social media and logistics integrations
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Instantly respond with our free live chat
  • WhatsApp Integration.
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • One-click invoice generator

推出日期

集成对象

  • eBay
  • Amazon
  • Facebook
  • Twitter
  • Walmart
  • Instagram

定价 14 天免费试用

查看所有定价选项

Essentials

$69/月

或按 $59/月的价格每年一次性收取 $708

$29 per each additional 100 tickets.

  • Unlimited Agents
  • Smart Inbox
  • Live Chat
  • AI Auto-Responder
  • Automation
  • Auto-Review
  • Social Integrations
  • Up to 5 channels
  • 300 tickets/mo. incl.

Growth

$229/月

或按 $199/月的价格每年一次性收取 $2,388

$29 per each additional 100 tickets.

  • Everything in the Essentials
  • WhatsApp Integration
  • Auto-translate
  • Advanced Reporting & Insights
  • Up to 10 Channels
  • 1,000 tickets/mo. incl.

Scale

$289/月

或按 $249/月的价格每年一次性收取 $2,988

$29 per each additional 100 tickets.

  • Everything in the Growth
  • Unlimited channels
  • 1,500 tickets/month incl.
  • Want unlimited tickets? Check out our agent-based pricing model.

* 所有费用均以USD结算。
** 定期费用(包括每月费用或基于使用情况的费用)每 30 天收取一次。

评论

4.8 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论,但会优先考虑最新评论。

每个评分等级的数量
  • 80% 的评分是 5 星
  • 17% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 3% 的评分是 1 星

评论列表

评论筛选和排序

  • Main Street Forge

    地点 美国
    使用应用的时间 大约 2 年

    We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.

  • Prickle

    地点 英国
    使用应用的时间 7 个月

    Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.

  • Shirtbox

    地点 英国
    使用应用的时间 1 年多

    It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

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