Customer Service Helpdesk App
配图图库
更快、更智能的客户支持帮助台软件和实时聊天,适用于您销售的所有地方。
通过更快、更个性化的回应,让客户满意并最大化利润。集中管理来自所有销售渠道(市场、网店和社交)的消息。访问一个智能收件箱,管理电子邮件、实时聊天和语音对话。查看每条消息的订单和客户信息。轻松处理退货、取消和重复订单请求。使用AI驱动的技术,总结和自动化更多的回应。轻松连接订单履行合作伙伴和您的Klaviyo CRM。
- 查看对话摘要,建议的回应,以及完全无需手动操作的回应。
- 智能收件箱:集中并优先处理所有市场和社交查询
- 查看完整的订单历史,生命周期价值,VIP状态和客户情绪
- 自动分配并协作处理电子邮件,实时聊天,语音,WhatsApp和社交
- 查看,退款,取消或甚至复制Shopify订单,无需离开eDesk
包含自动翻译的文本
定价
Entrepreneur 300
$49 /月
或 $468/年(可节省 20%)
- 每月300张工单
- AI摘要,情绪分析,回应建议和无需手动操作的回应
- 退货和取消
- 实时聊天
14 天免费试用
团队 - 基于代理的
$89 /月
或 $828/年(可节省 22%)
- 无限工单
- 50个基于规则的回应自动化
- SAL管理
- 添加5个渠道
- 实时聊天
- 退货和取消
- 24/7支持
14 天免费试用
Entrepreneur 2000
$199 /月
或 $1,896/年(可节省 21%)
- 2,000张工单
- 无限代理和渠道
- AI摘要,情绪分析和回应建议
- 实时聊天
- 退货和取消
14 天免费试用
Entrepreneur 300
$49 /月
或 $468/年(可节省 20%)
- 每月300张工单
- AI摘要,情绪分析,回应建议和无需手动操作的回应
- 退货和取消
- 实时聊天
14 天免费试用
团队 - 基于代理的
$89 /月
或 $828/年(可节省 22%)
- 无限工单
- 50个基于规则的回应自动化
- SAL管理
- 添加5个渠道
- 实时聊天
- 退货和取消
- 24/7支持
14 天免费试用
Entrepreneur 2000
$199 /月
或 $1,896/年(可节省 21%)
- 2,000张工单
- 无限代理和渠道
- AI摘要,情绪分析和回应建议
- 实时聊天
- 退货和取消
14 天免费试用
31 条评论
The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.
It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!
Hello!
We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager
We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.
Hello Main Street Forge,
Let us know if there are any more integrations you would like to see or any more features that should be included and we'll get to work on them. You can send ideas to us from the option on the right hand side menu within your app.
Many Thanks
Eamon,
Customer Support Manager
I have been using eDesk for over 7 years, back to when it used to go by the name of ReplyManager. It has evolved in to a highly sophisticated piece of software that sits in the cloud and handles all of your customer enquiries. The automation and system itself is second to none. I would highly reccomend.
Great team who provide a great service thank you. Really helpful app which makes managing customer service so much easier.