eDesk: All‑In‑One Helpdesk

eDesk: All‑In‑One Helpdesk

$89/月起。 14 天免费试用。
评分(4.8)
评论
开发人员
xSellco Ltd

亮点

速度经过测试
  • 对您的在线商店没有影响

关于此应用

推出日期

July 12, 2016

语言

英语

集成对象

eBay, Amazon, Facebook, Twitter, Instagram, WhatsApp

eDesk helps brands deliver extraordinary customer service and turn support team into a growth engine

eCommerce brands often face some challenges to scaling customer satisfaction as they expand their sales and support channels. Our All-In-One Helpdesk enables online retailers like you to deliver fast and accurate customer service from all your channels in one place, automate common queries and turn every customer interaction into a sale. Leverage customer intelligence to drive loyalty, repurchase, and sustainable growth, with eDesk: the All-In-One Helpdesk for E-commerce.

  • Smart Inbox: eCommerce-focused shared inbox that auto-prioritize/group tickets.
  • Integration: consolidate orders and tickets, from 250+ channels, in one place
  • AI-powered Automations: resolve tickets on autopilot with advanced automations.
  • Insights: powerful built-in reports on products, sales and tickets.
  • Live Chat: engage with web visitors at the peak of their buying journey.

定价

14 天免费试用

Team

$89/月

或 $828/年(可节省 22%)

$45 per each additional 100 tickets.

  • Customer View
  • Smart Inbox
  • Live Chat
  • AI Auto-Responder
  • Automation
  • Auto-Review
  • Social Integrations
  • Up to 5 channels

Growth

$109/月

或 $1,068/年(可节省 18%)

$40 per each additional 100 tickets.

  • Everything in the Team plan
  • Advanced Reporting
  • Custom fields and filters
  • Customer Segments
  • Up to 10 Channels

Professional

$129/月

或 $1,308/年(可节省 15%)

$35 per each additional 100 tickets.

  • Everything in our Growth plan
  • Knowledge base
  • CSAT
  • Unlimited channels
  • 2,500 tickets/mo

Team

$89/月

或 $828/年(可节省 22%)

$45 per each additional 100 tickets.

  • Customer View
  • Smart Inbox
  • Live Chat
  • AI Auto-Responder
  • Automation
  • Auto-Review
  • Social Integrations
  • Up to 5 channels

Growth

$109/月

或 $1,068/年(可节省 18%)

$40 per each additional 100 tickets.

  • Everything in the Team plan
  • Advanced Reporting
  • Custom fields and filters
  • Customer Segments
  • Up to 10 Channels

Professional

$129/月

或 $1,308/年(可节省 15%)

$35 per each additional 100 tickets.

  • Everything in our Growth plan
  • Knowledge base
  • CSAT
  • Unlimited channels
  • 2,500 tickets/mo

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

30 条评论
整体评分
4.8
每个评分等级的数量
  • 80% 的评分是 5 星
  • 17% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 3% 的评分是 1 星
2022年9月22日

We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.

Main Street Forge
美国
使用应用的时长: 大约2年
xSellco Ltd已回复 2022年10月11日

Hello Main Street Forge,

Let us know if there are any more integrations you would like to see or any more features that should be included and we'll get to work on them. You can send ideas to us from the option on the right hand side menu within your app.

Many Thanks
Eamon,
Customer Support Manager

2022年9月15日

Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.

Prickle
英国
使用应用的时长: 7个月
xSellco Ltd已回复 2022年10月11日

Hi Prickle,

It is great to get feedback like this. I'll pass it along to the rest of the support & product design teams.

Best Wishes
Eamon CS Manager

2022年9月2日

It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

Shirtbox
英国
使用应用的时长: 1年多
xSellco Ltd已回复 2022年10月11日

Hello!

We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager

关于此应用

推出日期

July 12, 2016

语言

英语

集成对象

eBay, Amazon, Facebook, Twitter, Instagram, WhatsApp

由 xSellco Ltd 开发

关于 xSellco Ltd

1 个应用

平均评分 4.8

在为 Shopify 应用商店开发应用方面有 6 年的经验

支持

发送消息

+353 1 683 2183

support@edesk.com

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