Customer Service Helpdesk App

Customer Service Helpdesk App

每月 $49 起。 14 天免費試用。
評分 (4.4)
評價
開發者

應用程式相關資訊

發布日期

2016年7月12日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM. 更多
  • See conversation summaries, suggested responses PLUS total handsfree responses.
  • Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice,WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

定價

14 天免費試用

Entrepreneur 300

月費 $49

或每年 $468,可省 20% 的費用

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

Team - Agent based

月費 $89

或每年 $828,可省 22% 的費用

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

Entrepreneur 2000

月費 $199

或每年 $1,896,可省 21% 的費用

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

Entrepreneur 300

月費 $49

或每年 $468,可省 20% 的費用

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

Team - Agent based

月費 $89

或每年 $828,可省 22% 的費用

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

Entrepreneur 2000

月費 $199

或每年 $1,896,可省 21% 的費用

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項

31 則評價

整體評分
4.4
各級評分數量
  • 77% 的評分為 5 顆星
  • 16% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
編輯時間:2023年7月31日

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
阿拉伯聯合大公國
使用應用程式 大約1個月
2017年7月28日

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
英國
使用應用程式 5年多
2017年9月1日

We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.

Mmawarehousellc
美國
使用應用程式 大約4年
2017年6月20日

Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.

Rinkit Ltd
英國
使用應用程式 3年多
2016年8月18日

I love it! We used reply manager for a long time and this is worlds ahead of it.

Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data.

Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.

The Wrld
美國
使用應用程式 大約3年

應用程式相關資訊

發布日期

2016年7月12日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

由 xSellco Ltd 建置

關於「xSellco Ltd」

平均評分 4.4 顆星

已有 7 年為 Shopify 應用程式商店開發應用程式的經驗

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

支援服務

傳送訊息

1 917 6882333

support@edesk.com

開發者無法直接以繁體中文提供支援。

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