Customer Service Helpdesk App

Name: Customer Service Helpdesk App
Brand: xSellco Ltd
Rating: 3.7 (31 reviews)

From $49/month. 14-day free trial.

Rating (3.7)

Reviews

Developer

xSellco Ltd

View demo store

All of the details you need with our Ticket & Customer Views

About this app

Launched

July 12, 2016

Languages

English

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

See conversation summaries, suggested responses PLUS total handsfree responses.
Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
See full order history, lifetime value, VIP status, and customer sentiment
Auto assign and collaborate on email, live chat, voice,WhatsApp and social
View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Pricing

14-day free trial

Entrepreneur 300

$49/month

or $468/year and save 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

Team - Agent based

$89/month

or $828/year and save 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

Entrepreneur 2000

$199/month

or $1,896/year and save 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

Entrepreneur 300

$49/month

or $468/year and save 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

Team - Agent based

$89/month

or $828/year and save 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

Entrepreneur 2000

$199/month

or $1,896/year and save 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

30 reviews

Overall rating

3.7

Counts per rating level

77% of ratings are 5 stars
24
13% of ratings are 4 stars
4
3% of ratings are 3 stars
1
0% of ratings are 2 stars
6% of ratings are 1 stars
2

Edited July 31, 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes

United Arab Emirates

About 1 month using the app

August 25, 2017

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Mango Tree Knobs

United Kingdom

Over 7 years using the app

July 28, 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid

United Kingdom

Over 5 years using the app

July 20, 2016

An exceptional product from an exceptional company. Great product, amazing customer service.

Electrical Contractor Lighting

United States

Almost 4 years using the app

September 2, 2022

It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

Shirtbox

United Kingdom

Over 2 years using the app

xSellco Ltd replied October 11, 2022

Hello!

We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager

All reviews