eDesk: Live Chat & AI Helpdesk

eDesk: Live Chat & AI Helpdesk

by xSellco

Customer Support, Review Automation, Centralized AI Inbox

4.9 of 5 stars(20 reviews)

Support from one place

Displays all customer queries from your marketplaces and social channels in one place, so you'll never miss a query again.

Automate replies

Respond to customers faster with AI powered one-click responses that magically pull in order, tracking and delivery details.

Perfect for remote teams

With a shared in-box and auto-assign features, eDesk is exclusively built of eCommerce support teams working remotely.


About eDesk: Live Chat & AI Helpdesk

eDesk is a leading eCommerce helpdesk used by thousands of major retailers worldwide. Developed using a customer-centric approach, eDesk empowers your support team to provide a positive experience for customers across all of your company’s channels: email, live chat, social media and webstore.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries faster than ever.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s auto-response feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

eDesk is also great for growing retailers as its shared inbox, coupled with team performance reporting, means teams working from different locations won’t respond to the same query.

If you want happier customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Happier customers
  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting

More features

  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat

Integrates with

  • eBay,
  • Amazon,
  • Facebook,
  • Twitter,
  • Walmart,
  • Cdiscount

Media gallery

Support

Pricing 14-day free trial

See all pricing options

Team

$79/month

or $65/month billed at $780 once per year

  • Auto-responder
  • Unlimited rules
  • @mentions
  • Custom fields
  • Custom SLAs
  • Merge tickets
  • Internal notes
  • Phone support

Professional

$105/month

or $85/month billed at $1,020 once per year

  • AI-powered responses
  • Auto-translate
  • Collision detection
  • Full management reports
  • Pre-sales opportunities
  • Custom roles
  • 24 x 7 support

Enterprise

$169/month

or $139/month billed at $1,668 once per year

  • Chat included free
  • CSAT measurement
  • Enterprise reporting
  • Collaboration users
  • API access
  • Service level guarantee
  • 99.9% uptime SLA

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    80% of ratings are 5 stars
  • 4 of 5 stars
    15% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    5% of ratings are 1 stars
    (1)

Most recent reviews

BargainFox.com

Leigh was very helpful and patient while solving my issue. I requested a phone call for this support and he was happy to oblige. Great guy!

Medi Grade

Responding to customer messages are now easier and faster thanks to eDesk. I asked for support and had Leigh help me immediately with my concern. Will definitely recommend eDesk!

SparkPod

E-Desk has been great so far. It helped improve the efficiency and timing of taking care of our awesome customers. As well, I reached out to their support and Ciaran was super fast to respond and took care of my inquiry immediately. Super Customer Service and Platform.