Customer support
eDesk: Live Chat & AI Helpdesk

eDesk: Live Chat & AI Helpdesk

by xSellco

Customer Support, Review Automation, Centralized AI Inbox

4.7 of 5 stars(17 reviews)
From $55/month. 14-day free trial.
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Support from one place

Displays all customer queries from your marketplaces and social channels in one place, so you'll never miss a query again.

Automate replies

Respond to customers faster with AI powered one-click responses that magically pull in order, tracking and delivery details.

Perfect for remote teams

With a shared in-box and auto-assign features, eDesk is exclusively built of eCommerce support teams working remotely.

About eDesk: Live Chat & AI Helpdesk

eDesk is a leading eCommerce helpdesk used by thousands of major retailers worldwide. Developed using a customer-centric approach, eDesk empowers your support team to provide a positive experience for customers across all of your company’s channels: email, live chat, social media and webstore.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries faster than ever.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s auto-response feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

eDesk is also great for growing retailers as its shared inbox, coupled with team performance reporting, means teams working from different locations won’t respond to the same query.

If you want happier customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Happier customers
  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting

More features

  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat

Integrates with

  • eBay,
  • Amazon,
  • Facebook,
  • Twitter,
  • Walmart,
  • Cdiscount

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Support

Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Essential

$55/month

or $45/month billed at $540 once per year

  • Unlimited tickets

  • Unlimited templates

  • Unlimited snippets

  • Unlimited tags

  • Email support

  • Auto assign tickets

  • AI auto response

  • Drive Reviews

Team

$79/month

or $65/month billed at $780 once per year

  • All Essential features and:

  • Auto responder

  • Unlimited rules

  • Collision detection

  • @mentions

  • Custom fields

  • Custom SLAs

  • Merge tickets

Professional

$105/month

or $85/month billed at $1,020 once per year

  • All Team features and:

  • AI responses

  • Auto-translate

  • Management reports

  • Pre-sales opportunities

  • Feedback management

  • Custom roles

Enterprise

$169/month

or $139/month billed at $1,668 once per year

  • All Professional features and:

  • Chat included free

  • CSAT measurement

  • Enterprise reporting

  • API access

  • Service level guarantee

  • 99.9% uptime SLA

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    76% of ratings are 5 stars
    (13)
  • 4 of 5 stars
    18% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    6% of ratings are 1 stars
    (1)
View all 17 reviews

Most recent reviews

ColmanHandmade

Rating
5 of 5 stars
Posted
January 5, 2021

A really useful application. I have a couple of different stores and eDesk helps my team manage all our customer service really easily.

Retrostyler

Rating
5 of 5 stars
Posted
May 28, 2018

We have used Xsellco Helpdesk for a few years now , to manage our customer service and we have to say, it's a fantastic bit of software. It's not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/ platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer. This particular app for Shopify is quick to set up and super-easy to use. Highly recommended!

Hickies

Rating
4 of 5 stars
Posted
October 26, 2017

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

View all reviews