eDesk ‑ Multichannel helpdesk

eDesk ‑ Multichannel helpdesk

by xSellco

Multichannel customer service and chat platform

4.6 of 5 stars(16 reviews)

Support from one place

eDesk displays all customer queries from your marketplaces and social channels in one place, so you'll never miss a query again.

Automate replies

Respond to customers faster with AI powered one-click responses that magically pull in order, tracking and delivery details.

Perfect for remote teams

With a shared in-box and auto-assign features, eDesk is exclusively built of eCommerce support teams working remotely.


About eDesk ‑ Multichannel helpdesk

Join the thousands of eCommerce retailers that use eDesk to supercharge their customer support.

The only purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

eDesk enables you to deliver superior support and resolve customers’ queries in a fraction of the time.

Deal with the increase in customer queries more efficiently

Customer concerns have increased dramatically during the COVID-19 pandemic. eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.

eDesk helps you to deal with more customer queries in much less time.

Our positive feedback tool helps you sell more

Many shoppers will read reviews before deciding to purchase from you. Having more high quality reviews allows you to outsell your competitors. eDesk targets positive feedback with smart selective requests to increase positive reviews. This leads to more sales for your business.

eDesk helps you get more positive reviews than ever before.

Perfect for remote teams

eDesk’s shared inbox and auto-assign features mean customer support teams working from different locations will no longer step on each other’s toes by responding to the same query.

eDesk enables you to go from ticket to resolution in a fraction of the time.

Improve team performance with better reporting

eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.

eDesk provides you with the information you need to deliver great customer support.

Respond faster than your competitors

With features such as auto-responders for weekend and busy periods, as well as auto-translation for international customers, eDesk ensures that you can respond to queries faster than your competitors. With artificial intelligence, eDesk analyses tickets and automatically creates responses for each query.

eDesk helps you to respond to queries quicker than ever before.

More features

  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat

Integrates with

  • eBay,
  • Amazon,
  • Facebook,
  • Twitter,
  • Walmart,
  • Cdiscount

Media gallery

Support

Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Essential

$49/month

or $39/month billed at $468 once per year

  • Unlimited tickets

  • Unlimited templates

  • Unlimited snippets

  • Unlimited tags

  • Email support

Team

$75/month

or $59/month billed at $708 once per year

  • All Essential features and:

  • Auto-responder

  • Unlimited rules

  • Collision detection

  • @mentions

  • Custom fields

  • Custom SLAs

  • Merge tickets

Professional

$99/month

or $79/month billed at $948 once per year

  • All Team features and:

  • AI responses

  • Auto-translate

  • Management reports

  • Pre-sales opportunities

  • Feedback management

  • Custom roles

Enterprise

$159/month

or $129/month billed at $1,548 once per year

  • All Professional features and:

  • Chat included free

  • CSAT measurement

  • Enterprise reporting

  • API access

  • Service level guarantee

  • 99.9% uptime SLA

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    75% of ratings are 5 stars
  • 4 of 5 stars
    19% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    6% of ratings are 1 stars
    (1)

Most recent reviews

Retrostyler

We have used Xsellco Helpdesk for a few years now , to manage our customer service and we have to say, it's a fantastic bit of software. It's not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/ platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer. This particular app for Shopify is quick to set up and super-easy to use. Highly recommended!

Hickies

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Navi Organics

Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers.
The amazing support and free training has along with the simplicity of how the Xsellco system works has made this an essential app for growing our business.
Thank you so much!