Customer Service Helpdesk App

Customer Service Helpdesk App

From $49/month. 14-day free trial.
Rating (4.4)
Reviews
Developer

About this app

Launched

July 12, 2016

Languages

English

Works with

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM. more
  • See conversation summaries, suggested responses PLUS total handsfree responses.
  • Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice,WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Pricing

14-day free trial

Entrepreneur 300

$49/month

or $468/year and save 20%

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

Team - Agent based

$89/month

or $828/year and save 22%

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

Entrepreneur 2000

$199/month

or $1,896/year and save 21%

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

Entrepreneur 300

$49/month

or $468/year and save 20%

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

Team - Agent based

$89/month

or $828/year and save 22%

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

Entrepreneur 2000

$199/month

or $1,896/year and save 21%

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

31 reviews

Overall rating
4.4
Counts per rating level
  • 77% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
Edited July 31, 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
United Arab Emirates
About 1 month using the app
July 28, 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
United Kingdom
Over 5 years using the app
September 1, 2017

We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.

Mmawarehousellc
United States
About 4 years using the app
June 20, 2017

Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.

Rinkit Ltd
United Kingdom
Over 3 years using the app
August 18, 2016

I love it! We used reply manager for a long time and this is worlds ahead of it.

Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data.

Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.

The Wrld
United States
About 3 years using the app

About this app

Launched

July 12, 2016

Languages

English

Works with

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Built by xSellco Ltd

About xSellco Ltd

4.4 average rating

7 years building apps for the Shopify App Store

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Support

Send a message

1 917 6882333

support@edesk.com

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