eDesk ‑ Help Desk & Live Chat
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Highlights
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No impact to your online store
About this app
Launched
July 12, 2016
Languages
English
Categories
Chat , Support ticket managementIntegrates with
eBay, Amazon, Facebook, Instagram, WhatsApp, 250+ IntegrationseDesk unifies all your customer conversations and order history into an AI-powered growth center
eCommerce brands often face some challenges to scaling customer satisfaction as they expand their sales and support channels. Our All-In-One Helpdesk enables online retailers like you to deliver fast and accurate customer service from all your channels in one place, automate common queries and turn every customer interaction into a sale. Leverage customer intelligence to drive loyalty, repurchase, and sustainable growth, with eDesk: the All-In-One Helpdesk for E-commerce.
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Smart Inbox: Centralize all of your support and share it across your team
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Integration: consolidate orders and tickets, from 250+ channels, in one place
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AI-powered Automations: Automate more than you ever thought possible
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Customer View: Save agents and shoppers time with a 360° view of customers
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Live Chat: Utilize Live Chat for higher conversions and more sales
Pricing
14-day free trialTeam
$89/month
or $828/year and save 22%
- Customer View
- Smart Inbox
- Live Chat
- AI Auto-Responder
- Automation
- Auto-Review
- Social Integrations
- Up to 5 channels
Growth
$109/month
or $1,068/year and save 18%
- Everything in the Team plan
- Advanced Reporting
- Custom fields and filters
- Customer Segmentation
- Up to 10 Channels
Professional
$129/month
or $1,308/year and save 16%
- Everything in our Growth plan
- Customer Segmentation
- CSAT
- Unlimited channels
- Custom roles and permissions
- Segmented Pre-sales dashboards
Team
$89/month
or $828/year and save 22%
- Customer View
- Smart Inbox
- Live Chat
- AI Auto-Responder
- Automation
- Auto-Review
- Social Integrations
- Up to 5 channels
Growth
$109/month
or $1,068/year and save 18%
- Everything in the Team plan
- Advanced Reporting
- Custom fields and filters
- Customer Segmentation
- Up to 10 Channels
Professional
$129/month
or $1,308/year and save 16%
- Everything in our Growth plan
- Customer Segmentation
- CSAT
- Unlimited channels
- Custom roles and permissions
- Segmented Pre-sales dashboards
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
30 reviews
We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.
Hello Main Street Forge,
Let us know if there are any more integrations you would like to see or any more features that should be included and we'll get to work on them. You can send ideas to us from the option on the right hand side menu within your app.
Many Thanks
Eamon,
Customer Support Manager
Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.
Hi Prickle,
It is great to get feedback like this. I'll pass it along to the rest of the support & product design teams.
Best Wishes
Eamon CS Manager
It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!
Hello!
We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager
About this app
Launched
July 12, 2016
Languages
English
Categories
Chat , Support ticket managementIntegrates with
eBay, Amazon, Facebook, Instagram, WhatsApp, 250+ IntegrationsBuilt by xSellco Ltd
Support
Send a message1 917 6882333
support@edesk.com
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