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eDesk: All‑In‑One Helpdesk

Customer Support, AI ticketing, Feedback, Free Live chat, CRM

From $99/month. 14-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Centralize customer messages

All customer queries from your Shopify store, marketplaces, emails and social channels in one place, so you'll never miss a ticket again.

Automate tasks, reply faster

Set automation rules and let our A.I. tools analyse customer queries and automatically suggest response so you can reply in just one click.

Chat with buyers, drive sales

Boost sales through customer service and help web visitors, in real time, at the peak of their purchasing intent, with our Free Live Chat.

App details

eDesk: All‑In‑One Helpdesk

eDesk: All‑In‑One Helpdesk

eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.

As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.

If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting
  • Happier customers

More features

  • Centralized inbox for all integrations
  • 250+ Marketplace, webstore, social media and logistics integrations
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Instantly respond with our free live chat
  • WhatsApp Integration.
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • One-click invoice generator

Launch date

Integrates with

  • eBay
  • Amazon
  • Facebook
  • Twitter
  • Instagram
  • WhatsApp
eDesk: All‑In‑One Helpdesk

eDesk: All‑In‑One Helpdesk

eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.

As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.

If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting
  • Happier customers

More features

  • Centralized inbox for all integrations
  • 250+ Marketplace, webstore, social media and logistics integrations
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Instantly respond with our free live chat
  • WhatsApp Integration.
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • One-click invoice generator

Launch date

Integrates with

  • eBay
  • Amazon
  • Facebook
  • Twitter
  • Instagram
  • WhatsApp

Pricing 14-day free trial

See all pricing options

Team

$99/month

or $89/month billed at $1,068 once per year

$45 per each additional 100 tickets.

  • Unlimited Agents
  • Smart Inbox
  • Live Chat
  • AI Auto-Responder
  • Automation
  • Auto-Review
  • Social Integrations
  • Up to 5 channels
  • 300 tickets/mo. incl.

Growth

$259/month

or $199/month billed at $2,388 once per year

$40 per each additional 100 tickets.

  • Everything in the Team plan
  • Advanced Reporting
  • Custom fields and filters
  • Customer Segments
  • Up to 10 Channels
  • 1,000 tickets/mo. incl.

Professional

$499/month

or $399/month billed at $4,788 once per year

$35 per each additional 100 tickets.

  • Everything in our Growth plan
  • Knowledge base
  • CSAT
  • Unlimited channels
  • 2,500 tickets/mo
  • For unlimited tickets, check out user-based plans.

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 80% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Main Street Forge

    Location United States
    Time spent using app About 2 years

    We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.

    Developer reply
    October 11, 2022

    Hello Main Street Forge,

    Let us know if there are any more integrations you would like to see or any more features that should be included and we'll get to work on them. You can send ideas to us from the option on the right hand side menu within your app.

    Many Thanks
    Eamon,
    Customer Support Manager

  • Prickle

    Location United Kingdom
    Time spent using app 7 months

    Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.

    Developer reply
    October 11, 2022

    Hi Prickle,

    It is great to get feedback like this. I'll pass it along to the rest of the support & product design teams.

    Best Wishes
    Eamon CS Manager

  • Shirtbox

    Location United Kingdom
    Time spent using app Over 1 year

    It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

    Developer reply
    October 11, 2022

    Hello!

    We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager

Apps similar to eDesk: All‑In‑One Helpdesk