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Was this the worst experience I had with a fulfillment company? No, but the second worst.
Most of the 5 star reviews are beginners that seem to have low volume and are looking for an alternative to AliExpress. Compared to AliExpress, yes it is better I guess. But I don't think thats the standard to compare it based on.
Literally everything takes forever.
- It took them 5 days to book in payments I made to the wallet. All payments were sent from an EU Euro account to an EU Euro account via instant transfer which means the money is in their account within SECONDS. it took them days each time. This lead to weeks and weeks to get inventory in because the following steps took just as long.
- Placing single orders always takes longer, because supliers order single products from the manufacturer and have to ship them. After almost 10 years in ecommerce I know that this takes on average 2 days within china. With them it takes 5 days on average JUST to have the product in their ware house. Then another 1-3 days to actually ship the product. So processing takes 1 week on average - ridicoulous.
- They quoted me stock orders that would take multiple weeks to be shelfed. Upon asking why it take so long they said the manufacturer has to produce them first. So I told them to look for another manufacturer as there is TONS of manufactureres producing them and having them on stock. Just the fact that I have to tell them to do this is embarrassing. My new supplier has inventory on the shelf within 2 days proofing my point that there are tons of quality manufacturers that have the product.
- Their dashboard is super laggy. Bugs everywhere. Search functions do not work which makes it horrible to look for orders.
- Their chat NEVER WORKS. half the time I click on it and it just does not open. Funny thing is the whole communication with them is through that chat.
- The customer support is just bullshitting you with corporate like replies, which already triggers me. They are always explaining in a lengthy way how innocent they are. Most of the time they just explain how bad their processes are.
I am so glad that I did not go through the rest of Q4 with them. We just processed a couple hundred orders with the new supplier which works LIKE A BREEZE plus delivery time is 30% faster.
Never ever again. I even have my new supplier reship orders that caused problems witht them because I don't want to be bothered talking to them.
We thank you for sharing your detailed feedback. We are sorry that our service did not meet your expectations and would like to address your concerns while reaffirming our commitment to continuous improvement.
Checking the orders you placed, they all were immediately confirmed except one due to payment via bank transfer, however it was anyway confirmed within two business days, which is fairly common processing time for the mentioned method. Please note the bank transfer, while quick, does require a manual verification before confirmation to ensure security and accurate registration of the amount. This step can sometimes take a bit longer than expected. However, we appreciate your feedback and will continue to work on optimizing the process.
Upon review, we also found that for your orders with stock available in our warehouse, processing was completed in about one business day or sooner. Only for the orders where stock had run out, process took a few extra days because the item needed to be repurchased from the supplier and local shipments in China usually take 2-3 days. Please also note that once we receive any item, we perform a quality check to ensure the goods are in perfect condition before packing and shipping. We understand that waiting can be frustrating, but this process is in place to protect the customer, ensuring the highest quality and reliability. However rest assured, we are committed to improving these timelines further.
Regarding production times, the reason for the wait is that we usually aim to carefully select our suppliers, prioritizing those who can guarantee the highest quality standards, even when this results in longer production times. This approach is designed to protect our customers by providing products that meet high-quality criteria. We apologize if we did not understand that, in your specific case, speed was a higher priority than quality. In the future, we would be happy to discuss personalized solutions that better meet your operational needs.
We are sorry about the expierence you faced with our system and communication, we understand that the use of all the services and features that we offer on our dashboard may be challenging for a new user, your feedback will surely guide improvements to our platform for a more user-friendly experience. However, to help you better understand how to make the most of our system and all available automations, we have offered several times to arrange a dedicated call. This would have allowed us to assist you directly and personally, but you did not wish to proceed. We understand, though, that you may not have had the opportunity to accept these proposals.
We are glad to hear that you have found a supplier suitable for your needs and hope that your business continues to thrive. Our goal is always to support our customers in the best possible way, and your feedback is an important opportunity.
If you would like to give us another chance in the future, we would be happy to demonstrate all of our benefits with dedicated assistance.
Once again, thank you for your collaboration, and we wish you all the best for your business.
Ho iniziato da poco ad usare questa applicazione, non sono per niente un esperto e nonostante cio' non ho avuto molte difficolta' grazie al supporto tramite chat molto efficiente. Ci sono molti video tutorial peccato solo in inglese.
Grazie per la tua recensione. I video tutorial è vero sono in inglese, ma puoi attivare i sottotitoli in italiano cliccando sul tasto con l'ingranaggio. Spero di esserti stata di aiuto :) buona giornata
Easy to use dashboard. Great customer service. Transparent information! So far so good! Thank you so much Yakkyofy team!
Very intuitive and fluid application, perfectly integrated with shopify and for the moment it has no bugs
Piattaforma completa di tutto servizio al cliente ottimo consegna velocemente con la posibilita di pagamento alla consegna
I was totally new to dropshipping and Shopify but felt confident and happy with Yakkyofy. Very easy to use and excellent support! Thank you so much!
I used this app to find cheaper products and they have delivered. I would recommend anyone who is drop shipping to check them out and use them!
I really liked this app. So easy to find products and add to Shopify store. Also amazed at their comparatively low shipping costs.
Best fulfillment company not only for dropshipping but also to hold your stock or order big quantities. The customer support is amazing and the quality of the product that they find for you is great. Since I have been using them for all my ecom stores I haven't had any complaints about product quality. Their shipping speed is also great which is super important in order to have satisfied customers
Very comprehensive app. Lots of great products. You can even request products that aren't listed. I'm trying to find access to the entire product list.