Yakkyofy

Was this the worst experience I had with a fulfillment company? No, but the second worst.

Most of the 5 star reviews are beginners that seem to have low volume and are looking for an alternative to AliExpress. Compared to AliExpress, yes it is better I guess. But I don't think thats the standard to compare it based on.

Literally everything takes forever.
- It took them 5 days to book in payments I made to the wallet. All payments were sent from an EU Euro account to an EU Euro account via instant transfer which means the money is in their account within SECONDS. it took them days each time. This lead to weeks and weeks to get inventory in because the following steps took just as long.

- Placing single orders always takes longer, because supliers order single products from the manufacturer and have to ship them. After almost 10 years in ecommerce I know that this takes on average 2 days within china. With them it takes 5 days on average JUST to have the product in their ware house. Then another 1-3 days to actually ship the product. So processing takes 1 week on average - ridicoulous.

- They quoted me stock orders that would take multiple weeks to be shelfed. Upon asking why it take so long they said the manufacturer has to produce them first. So I told them to look for another manufacturer as there is TONS of manufactureres producing them and having them on stock. Just the fact that I have to tell them to do this is embarrassing. My new supplier has inventory on the shelf within 2 days proofing my point that there are tons of quality manufacturers that have the product.

- Their dashboard is super laggy. Bugs everywhere. Search functions do not work which makes it horrible to look for orders.

- Their chat NEVER WORKS. half the time I click on it and it just does not open. Funny thing is the whole communication with them is through that chat.

- The customer support is just bullshitting you with corporate like replies, which already triggers me. They are always explaining in a lengthy way how innocent they are. Most of the time they just explain how bad their processes are.

I am so glad that I did not go through the rest of Q4 with them. We just processed a couple hundred orders with the new supplier which works LIKE A BREEZE plus delivery time is 30% faster.

Never ever again. I even have my new supplier reship orders that caused problems witht them because I don't want to be bothered talking to them.

My experience with this service was the worst ever! I try to point the main issue i had: 1) 20-to 30 days delay on shipping time, payed as special line or fast line for a loss of 600$ of products (ofter never arrived) and bad reviews from customer. 2) NO REFUND is possible to ask even if the package arrived damaged (with picture proof) or with extraordinary delay. 3) Product and Shipping price changed all the time, even after you payed for a single order. they send you an email notifying that the price has changed. And you have to pay extra if you want it shipped. 4) I had few products left on my inventory and they asked me ridicolous amount of money to be shipped at my wherhouse. 5) They charge twice if you have an order with the products for a single customer. Even if the product is light, they might ask other 20$ to ship for a ridicolous excuse that they need to make double package. Sometimes even for one single products. 6) They DO NOT make any quality check. I had the impressione most of the time that they don't even treat your shipping, but simply pay the manifacture/supplier to ship on their behalf 7) In my experience, the little time i sued Aliexpress for some emergency, it worked much much better. This guys do not have any clue with good shipping and se4rvice. They use very cheap shipping service and charge as it is DHL or UPS. STAY AWAY FROM THEM IF YOU DO NOT WANT TO LOOSE MONEY!!!!

0.5 Stars for this app until they actually make an effort to provide good descriptions (including Info like manufacturer part number MINIMUM) and product photos that do not have chinese characters and better quality to actually edit them. 0.5 Stars For the rest of things that need improvement.(Long list)
I will modify my review when this app will actually be OK.
Thank you.

Very bad experience with this app. I do not recommend it.
I placed an order on 1st of December and today is 9th of December and the order is still not fulfilled. The customer service is very poor, almost non existent, they did not respond in chat since two days now! Very frustrated and disappointed! They say fulfilling orders takes 3-5 days, but 9 days have passed since I paid this order and still nothing!

Hello, With the greatest pleasure, I will give my assessment and it is absolute 0
I am trying to understand how people work for you and especially those who are looking for products that we consumers require. It is not normal for me to look for you to find women's dresses for me !!
It is not normal for me to look for a holiday decoration for you to send me a doll in a stroller !!!

this is not what i expected ! I was waiting over 1 hour to look for product! after that, plus 1 hour to find shipping cost. And all this, with 30 items per month! no, thank you!