Yakkyofy

We thank you for sharing your detailed feedback. We are sorry that our service did not meet your expectations and would like to address your concerns while reaffirming our commitment to continuous improvement.
Checking the orders you placed, they all were immediately confirmed except one due to payment via bank transfer, however it was anyway confirmed within two business days, which is fairly common processing time for the mentioned method. Please note the bank transfer, while quick, does require a manual verification before confirmation to ensure security and accurate registration of the amount. This step can sometimes take a bit longer than expected. However, we appreciate your feedback and will continue to work on optimizing the process.
Upon review, we also found that for your orders with stock available in our warehouse, processing was completed in about one business day or sooner. Only for the orders where stock had run out, process took a few extra days because the item needed to be repurchased from the supplier and local shipments in China usually take 2-3 days. Please also note that once we receive any item, we perform a quality check to ensure the goods are in perfect condition before packing and shipping. We understand that waiting can be frustrating, but this process is in place to protect the customer, ensuring the highest quality and reliability. However rest assured, we are committed to improving these timelines further.
Regarding production times, the reason for the wait is that we usually aim to carefully select our suppliers, prioritizing those who can guarantee the highest quality standards, even when this results in longer production times. This approach is designed to protect our customers by providing products that meet high-quality criteria. We apologize if we did not understand that, in your specific case, speed was a higher priority than quality. In the future, we would be happy to discuss personalized solutions that better meet your operational needs.
We are sorry about the expierence you faced with our system and communication, we understand that the use of all the services and features that we offer on our dashboard may be challenging for a new user, your feedback will surely guide improvements to our platform for a more user-friendly experience. However, to help you better understand how to make the most of our system and all available automations, we have offered several times to arrange a dedicated call. This would have allowed us to assist you directly and personally, but you did not wish to proceed. We understand, though, that you may not have had the opportunity to accept these proposals.
We are glad to hear that you have found a supplier suitable for your needs and hope that your business continues to thrive. Our goal is always to support our customers in the best possible way, and your feedback is an important opportunity.
If you would like to give us another chance in the future, we would be happy to demonstrate all of our benefits with dedicated assistance.
Once again, thank you for your collaboration, and we wish you all the best for your business.

Grazie per la tua recensione. I video tutorial è vero sono in inglese, ma puoi attivare i sottotitoli in italiano cliccando sul tasto con l'ingranaggio. Spero di esserti stata di aiuto :) buona giornata