Yanet Retail Barcode Labels
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It shows invalid GTIN. When we scan barcodes it shows different products from other merchants. Not legitimate
Hi there,
Firstly, we are really sorry if you have any unhappy experience while using our app.
Regarding the issue you mentioned in your review, it seems that you had used our GTIN generator function, which will require to input your Country Code and GS1 Prefix before generating barcode.
So in this case that you scan barcode and it shows different products from other merchants, can you please check if you input your correct GS1 prefix?
We are completely confident that our app will generate the standard GTINs for Amazon and Google Shopping as long as the input data is correct.
We would love to support you to solve this problem so please feel free to contact us via Livechat or email support@yanet.io.
Hope to hear back from you!
Regards,
Yanet Support Team
I cannot find where to unsubscribe. They continued to charge me even though I had uninstalled the app. So frustrating!
Hi The Real Treasure Chest,
Firstly, we are so sorry for any inconvenience you had :(
Regarding your request, we have checked into your case and see that you had uninstalled/unsubcribed the app on Dec 6th, 2023 but still got charged for the previous subscription renewal on Nov 25th, 2023.
For this case, we have checked with Shopify Team and it seems that the invoice was already generated prior the merchant uninstall the app (which was 12 days before you uninstalled the app), then the refund is not processed by Shopify.
Please check this article here for more details: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Our app doesn't relate to the Shopify refund process and we won't totally charge any fee for for the next renewal subscription after you unsubcribe.
If you have any more questions on this matter, please feel free to contact back to us at support@yanet.io and we would love to support you more.
All the bests,
Yanet Support Team
Assolutamente evitate di installarla ,
Hi i Giardini di Giulia,
Thank you for taking the time to leave a review. We’re sorry to hear that your experience did not meet your expectations. We genuinely value your feedback and would like to understand what went wrong.
Could you please share more details about your experience? This information will help us address the issues and improve our services to support you better.
Please feel free to reply to this email or reach us at support@yanet.io.
Regards,
Yanet Support Team
This app is a disappointment, when you want to print multiple labels at once it gives you consistently errors... reached out to support multiple times without success.. stay away
We have used this app for about a year, it breaks often and it is very difficult to get support. I have chatted in asking why our sticker template is not generating the data is supposed to and the support team has ghosted me and seems to be no longer responding. We need the product barcode to print on our labels and it for some reason is not able to do that.
This app does not allow you to add price on a product label and you can't print labels from your purchase orders. Useless app.
Hi Level Up Beauty Supply,
Thank you for your review.
Regarding your comments, we would like to confirm that you can totally add price for your product by using the Design template function on our App as in here: https://prnt.sc/xG8Oen2wLt8c
And our App also supports printing labels for your purchase orders when you connect our app with Shopify Stocky via here: https://prnt.sc/in9Wrq3cHY3x
If you need any futher support or have trouble in setup the App, feel free to contact us via support@yanet.io or you can immediately reach us via Livechat right on your App. Hope to have another chance to support you soon!
Regards,
Yanet Support Team