Yanet: Retail Barcode Labels , 127 条评论
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This app is super powerful, easy to set up and has a incredible customer service by Alice. Many thanks
Brilliant super easy to use and no issues. would highly recommend.
C'est l'application que j'avais besoin, le service client et excellent, très réactif, Tracy a résolu tous mes problèmes.
Easy to use and good customer service
I spoke with Tracy from Yanet who was extremely helpful. Tracy went above and beyond to help settle my query and walked me through each step. I come across another hurdle a few days after, i went on the chat and thankfully got Tracy again who within minutes sorted my query out again. Tracy is a huge asset to the team and is highly recommended.
Uninstalled after 30 minutes, no real benefit from what it seems. They limit how many labels you can print. I also had to go back into and reselect all of the products I wanted to label. Would be nice to create the jobs and save them, come back and add credit if needed. Couldn't create the labels till after I went in and purchased 2000. Moving on, will hopefully find something worth installing.
I cannot find where to unsubscribe. They continued to charge me even though I had uninstalled the app. So frustrating!
Hi The Real Treasure Chest,
Firstly, we are so sorry for any inconvenience you had :(
Regarding your request, we have checked into your case and see that you had uninstalled/unsubcribed the app on Dec 6th, 2023 but still got charged for the previous subscription renewal on Nov 25th, 2023.
For this case, we have checked with Shopify Team and it seems that the invoice was already generated prior the merchant uninstall the app (which was 12 days before you uninstalled the app), then the refund is not processed by Shopify.
Please check this article here for more details: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Our app doesn't relate to the Shopify refund process and we won't totally charge any fee for for the next renewal subscription after you unsubcribe.
If you have any more questions on this matter, please feel free to contact back to us at support@yanet.io and we would love to support you more.
All the bests,
Yanet Support Team
The support is truly amazing!
If there's a need for a specific paper model, they respond immediately with just the SKU and the paper model name.
I was impressed!
Thank you!
Exceptionally full-featured app with exceptional customer support.
So good. Some other shopify apps I have used print sheet labels without correct margins, rendering them useless. Yanet allows me to set the correct margins and padding and create the right template to print for whatever label sheet I have. Thank you!