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Love it! I can put in a number of categories & questions. Plus when I hit a snag, the support was quick and easy to understand. Highly recommend. Plus able to customise to suit my theme, so many options
The backend is inaccessible and no one has responded to the inquiries.
We love the ease of creating the FAQs and the look and feel of our pages. Their customer service is fantastic, very responsive and always there to help or fix our issues immediately. We highly recommend this app!
La app contiene muchos errores, deja de funcionar y el servicio al cliente no responde tus mensajes. No la recomendamos este 2025.
Hi there,
This is Liam from Yanet team here. Hope you have a great day.
First of all, I would like to express my deepest apology for the unwanted experience that you have with us.
However, we have send you an email as well as the collab request with our access to your store to check it and update it further for you but we haven't received a response from you about it.
We have tried to send you a collab request again to check it further and hope to resolve it as soon as possible for you.
Best regards,
Liam
The customer service staff was very patient and professional and solved my problem efficiently.
This app works really well! If you don't know that code for shopify's original page, or any other. Then use this application is absolutely can, can say very convenient.
1. the page style can choose their own templates, fonts, width, background images and so on (although the template is limited).
2. you can set a lot of categories, and you can also add emoticons to the categories.
3. you can set a lot of questions.
4. the answer can be part of the font changes, you can also add tables, add links.
5. In the finished page, search for the keyword and the questions and answers about this keyword will be shown.
Emma from the customer support team was great, and Emma helped me with all the problems I encountered during the setup process. Very good! Highly recommend this app.
I used it very carefully, the FAQ function is what I need, it also has the search function, which is great for me and my customers. The customer service is very professional. I am very satisfied with everything!
Hi there,
We are delighted to hear that the app is working well for you and that you are enjoying it.
Please do not hesitate to contact us via LiveChat or email if you require additional assistance.
Best,
Yanet Team
The page doesn't display after the update. Contact customer service and help me solve it immediately Recommended for everyone！Is a great plug-in unit.
I was looking for a FAQ app that could work as a 'section' for my loyalty page. While it worked (FAQ appears as text only) it didn't keep to the template style I had wanted, but it works when it's on it's own FAQ page. There are lots of template choices for you to choose from and you can customise if you just want it on it's own FAQ page.
The customer service from Liam has been fantastic! and the response time was very quick! It's a shame the app wasn't suitable for what I needed, otherwise I would be keeping it.
Supporters are good,and fast response. ...................................................................f