Yanet Returns & Exchanges

I rarely leave reviews, but I had to share my incredibly positive experience with App Yanet, and especially with Alex.

First off, it's truly remarkable how great and helpful this app is, especially considering it's free! It offers so much value and has genuinely assisted me in numerous ways. While it's already fantastic, I'm excited by the potential for even more updates and features that could be added in the future.

What truly sets this experience apart is the outstanding support from Alex. Whenever I've had an issue or a question, Alex has been incredibly helpful and responsive. It's clear they are really reasonable and genuinely understand my questions, providing clear, concise, and effective solutions every time. This level of dedication and understanding is rare and highly appreciated.

Thank you, Alex, for making App Yanet an even better experience!

I've only just installed the app but so far it's giving me a very good impression.

It's neat, clear, well designed and seems to be integrating seamlessly with my store. I was looking specifically for an app that allows my customers to upload a picture of their package in case it's damaged etc. and Yanet has that and so much more.

I had a question within the first five minutes and Tracy at their support immediately helped me solve it, I could tell she knew exactly what to do - by far some of the best customer support I've had.

5/5, I wish all Shopify apps were this well made and easy to use!

Yanet has completely streamlined my store’s return process! It’s incredibly user-friendly—for both me and my customers. I really appreciate how the entire workflow is automated, from approvals to email notifications—it saves me a ton of time. The customization options are a huge plus too, letting me match everything to my store’s aesthetic. Big shoutout to Alice as well—always quick to respond and super helpful. If you’re looking for a smooth, stress-free return solution, Yanet is a game-changer!

P.S. Still cant believe it's free.

I had to switch from another app that was not supported anymore and i just love this app and the customer service provided. quick and efficient. Very easy to set up and the team answered every question for help promptly. I hope this will meet our needs. Will report back with an update

I’ve had an extremely frustrating experience with this app’s support team. I reached out multiple times with small issues, and every single time, I was told that nothing could be done. It feels like they are completely unwilling to provide even the most basic customizations or assistance.

While the basic support team is very responsive, the developer team clearly doesn’t care about helping in any way. They refuse to support even the smallest customizations, like changing text or providing any guidance on whether it’s possible to do it yourself.

It’s clear that they don’t care about customer support or improving their service. If you’re looking for an app with helpful support, look elsewhere.

This app has made managing returns and exchanges much easier! The setup is smooth, and the process is well-organized for both store owners and customers. I love the ability to customize return and exchange policies for different products, giving me full control.
Also, the support team has been amazing!
Alex was very quick to respond to my queries and helped resolve any issues right away. Highly recommend this app for a seamless return and exchange process!

Using the app for last 10 months for my clothing brand HauteQue and happy with all the functionality. Now few great features added as well. Thanks Alex for providing me the features and that too in a prompt time span. Recommending the app for all Shopify users.

Yanet has been a lifesaver for my store’s return process! The app is super easy to use, both for me and my customers. I love how everything is automated, from approvals to emails—it saves me so much time. Plus, it’s customizable, so it matches my store’s vibe perfectly. Alex is also amazing—quick and helpful whenever I need them. If you want a hassle-free return system, I highly recommend Yanet!

the customer submits a picture a proof that the product is in same condition but it just won't show in the form! its been days and no one fixes it!

This plugin is very useful, and the customer service staff Alex is also very responsible — He always help me resolve issues promptly. I do have one suggestion: it would be even better if more shipping carriers could be added, such as UPS.