Yanet Returns & Exchanges

I had to switch from another app that was not supported anymore and i just love this app and the customer service provided. quick and efficient. Very easy to set up and the team answered every question for help promptly. I hope this will meet our needs. Will report back with an update

I’ve had an extremely frustrating experience with this app’s support team. I reached out multiple times with small issues, and every single time, I was told that nothing could be done. It feels like they are completely unwilling to provide even the most basic customizations or assistance.

While the basic support team is very responsive, the developer team clearly doesn’t care about helping in any way. They refuse to support even the smallest customizations, like changing text or providing any guidance on whether it’s possible to do it yourself.

It’s clear that they don’t care about customer support or improving their service. If you’re looking for an app with helpful support, look elsewhere.

This app has made managing returns and exchanges much easier! The setup is smooth, and the process is well-organized for both store owners and customers. I love the ability to customize return and exchange policies for different products, giving me full control.
Also, the support team has been amazing!
Alex was very quick to respond to my queries and helped resolve any issues right away. Highly recommend this app for a seamless return and exchange process!

Using the app for last 10 months for my clothing brand HauteQue and happy with all the functionality. Now few great features added as well. Thanks Alex for providing me the features and that too in a prompt time span. Recommending the app for all Shopify users.

Yanet has been a lifesaver for my store’s return process! The app is super easy to use, both for me and my customers. I love how everything is automated, from approvals to emails—it saves me so much time. Plus, it’s customizable, so it matches my store’s vibe perfectly. Alex is also amazing—quick and helpful whenever I need them. If you want a hassle-free return system, I highly recommend Yanet!

the customer submits a picture a proof that the product is in same condition but it just won't show in the form! its been days and no one fixes it!

This plugin is very useful, and the customer service staff Alex is also very responsible — He always help me resolve issues promptly. I do have one suggestion: it would be even better if more shipping carriers could be added, such as UPS.

Yanet has been a game-changer for handling returns and exchanges on my website. ALEX offered excellent guidance and activated all the premium features that perfectly fit my requirements. The app is efficient, reliable, and the best solution I’ve come across. Highly recommended!

Ich nutze Yanet: Returns and Exchanges in meinem Shop, und ich könnte nicht zufriedener sein. Die App macht das Einreichen und Verwalten von Rückgabe- und Umtauschanfragen unglaublich einfach. Besonders gefällt mir die klare Struktur in den verschiedenen Schritten, die den gesamten Prozess für uns und unsere Kunden transparent und nachvollziehbar macht.

Dank Yanet haben wir jetzt endlich ein professionelles Rückgabeportal, das unsere Kunden genauso schätzen wie wir. Absolute Empfehlung!

Hands down, Yanet's return portal app is the best in the business! Tracy and Alex provided exceptional support every step of the way, making the setup seamless and addressing all my queries promptly. They truly went above and beyond to ensure everything was tailored to my needs.

What impressed me most is the app's flexibility. It allows almost every modification imaginable, giving me complete control over the return process. It's even more customizable than some paid apps I've tried before.

If you're looking for a reliable and versatile return solution, Yanet is the way to go. Give it some time to explore its full potential—you won't regret it!