Yanet: Returns and Exchanges

This App has many great features and customization options. And great support team, for quickly resolving any queries. Special thanks to Alex for helping me out promptly and explaining thoroughly.

This is a great app still has glitches but the team are willing to help. All my issues are sorted out super quick. Tracy and the team has been great.

Based on the initial setup and customisation process I have been very happy with Yanet: Returns app. As a basic solution.
The support team has been very responsive and helpful each step of the way so far.
But as I got deep into this I discovered the solution is not suitable for mid-size companies that use a 3PL logistics or warehousing provider as well as Shopify

The app has potential and offers an impressive range of features for a free tool, but it’s unnecessarily cumbersome. Many of the reviews focus on customer service rather than the actual product, which makes sense. Even basic customizations often require knowledge of CSS or manual code adjustments. I encountered several layout and styling issues that required manual corrections. For someone without technical experience, it would be overwhelming. For me, it was very frustrating.

Another concern is that several key features can only be activated by contacting their customer support, which feels intentional and explains why most reviews focus on support rather than usability.

It’s a good concept with a lot of promise, but the setup feels more like a developer’s tool than a true plug-and-play app. If the team focused on fixing bugs, allowing full access to features by default, and making customization options accessible through the interface instead of through CSS, this would easily be one of the best free return apps available on Shopify.

support was amazing even though i am a free user. Alex was the agent that gave the support with all hearts. I"ll definitely recommend yanet to all.

I had an issue with the return form, and the Yanet team — especially Alex — was amazing! He responded quickly, was very kind and professional, clearly explained everything, and guided me step by step until everything worked perfectly.
You can really tell this company cares about its customers and provides real, human support — not just automated replies. I highly recommend the Yanet app and their services! Thank you, Alex, for your dedication and excellent attitude!

Great support, thanks to Anita, Alice and Alex from their customer support team. Amazing features are offered as part of their free-to-use plan, which is very helpful for startups like ours.

The Yanet app is powerful, but the best part is the customer support. I needed to enable the 'Return Fee' function, which is essential for my business. I reached out to their support team, and they activated it on my account immediately and for free.
It's great to know that if you need help or a specific feature, their team is responsive and willing to assist. A very positive experience

This app is a great add-on that really enhances the customer experience for returns and exchanges.
On top of that, I’m very impressed with their customer service. Alex, in particular, has been outstanding, he quickly resolved all the technical issues I faced and patiently explained every feature in detail. Truly responsive and supportive service!

I've been a user of the app for 1+ year, very user friendly and helpful extraordinary support from Alex and the team, thank u so much for your efforts