Ymq Product Options, Variants
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I am very disappointed with my experience.
I installed this app to add product options to my Shopify store. Some of the features I needed were only available on the Advanced Plan, so I accepted the free trial to test them.
After spending time setting everything up, I realized the app was not suitable for my store and decided to switch back to the free plan. Unfortunately, there was no clear option to downgrade or cancel the paid plan. I then forgot to remove the app and was later charged for a service that I never actually used.
When I contacted support and explained the situation, I requested a refund, but my request was refused.
Hi,
Thank you for sharing your feedback. We are sorry that your experience did not meet your expectations.
We would like to clarify the situation. You installed YMQ Product Options on May 16 and started the Advanced Plan trial to test the premium features. After the trial period, the app remained installed, and the subscription continued. When you contacted us on June 19 regarding the charge, we reviewed your account and offered a partial refund based on the actual usage period.
We understand that you may have expected a different cancellation experience, and we apologize if the downgrade/cancellation process was not clear enough. We have taken your feedback seriously and are working to make this process easier for merchants.
I am the team manager, and I personally followed up with you after your review to help resolve this issue. We have also offered to process a full refund as a gesture of goodwill. If you have received our message, please reply to us anytime, and I will personally handle your refund request.
We truly appreciate your feedback and hope we can make this right.
Best regards,
YMQ Support Team
I have been using the app for more than a year. Since I have so many variations, I was using it for everything except 1 variation. Then I needed to add some variants under Shopify. So I use Shopify variations and this app at the same time now, but YMQ doesn’t comply with Shopify at all. I have different prices for different product variants but because of the app, once you pick another variant the page won’t reflect the price unless you refresh it. As soon as I disable it, all is well. I have been getting so many upset customer messages because of that. I have reached out to YMQ a few times already but it’s still not fixed.
Hi,
terribly sorry! We checked all emails and found that you did not mention this issue.
We have sent you an email, you can check the email we sent.
We are helping you resolve this issue.
Best wishes!
ymq app
Really bad customer service, don´t respond.
Hi
I checked my email records, and the last time you contacted me was on April 24th, and I responded to you on April 24th.
Then I didn't receive any response.
I checked all the previous email records, and I responded to you within 12 hours.
I'm not sure if you received our email. If you didn't, please check your spam folder for our email.
Best wishes
Ymq app
I have been using this app for quite some time with great results. Unfortunately, it stopped updating the cart price to reflect the correct upsells amount. Issues happen, but they seem to have taken away any customer service options now and i can't fix anything. We have lost thousands of dollars worth of upsells already and there doesn't seem to be any fix. if they don't offer customer service or technical support anymore, there is ZERO REASON TO PURCHASE FROM THEM. RUN AWAY
Good morning
First of all, I'm really sorry to trouble you.
Sorry to get back to you so late as it is 7am in my time zone.
Why isn't the app's add-on price brought into the order?
I checked your store and found that the app's initialization code has been modified, and the modified app's code can only be loaded on the product page. This makes our app unable to manage your shopping cart. You can check our screenshots: https://cdn.shopify.com/s/files/1/0411/8639/4277/files/bbb.png?v=1657580938
In order to ensure that all the functions of the app work properly, our app needs to be loaded on all pages. Because the app needs to take over the checkout to calculate the correct price, now the app code is only loaded on the product page, so the price calculation must be wrong.
I'm not sure whether our code is modified by you or by other app developers, you can find the modifyer by looking at the theme's modification record.
I've just reworked our code so that the app file loads on every page.
best wishes
Ymq app
Only displays a preview through their own app. Cannot see what it'd look like. Not even in the template editor (where the app doesn't even show up).
Hi
The app is a paid version and needs to be subscribed to work in the store. You have not subscribed, so the options you created do not appear in the store.
Please rest assured that the app has a 14-day free trial. For example, if you install and subscribe to the app on the 1st, the subscription period will start from the 15th. The 14 days from the 1st to the 14th are free trials. Uninstalling during the trial period will not incur any fees. This is also the logic of most apps for free trials and is the free trial solution provided by Shopify for apps.
Best wishes
Ymq app
Lost thousands in sales due this app
