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I have been using this app for quite some time with great results. Unfortunately, it stopped updating the cart price to reflect the correct upsells amount. Issues happen, but they seem to have taken away any customer service options now and i can't fix anything. We have lost thousands of dollars worth of upsells already and there doesn't seem to be any fix. if they don't offer customer service or technical support anymore, there is ZERO REASON TO PURCHASE FROM THEM. RUN AWAY
Good morning
First of all, I'm really sorry to trouble you.
Sorry to get back to you so late as it is 7am in my time zone.
Why isn't the app's add-on price brought into the order?
I checked your store and found that the app's initialization code has been modified, and the modified app's code can only be loaded on the product page. This makes our app unable to manage your shopping cart. You can check our screenshots: https://cdn.shopify.com/s/files/1/0411/8639/4277/files/bbb.png?v=1657580938
In order to ensure that all the functions of the app work properly, our app needs to be loaded on all pages. Because the app needs to take over the checkout to calculate the correct price, now the app code is only loaded on the product page, so the price calculation must be wrong.
I'm not sure whether our code is modified by you or by other app developers, you can find the modifyer by looking at the theme's modification record.
I've just reworked our code so that the app file loads on every page.
best wishes
Ymq app
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