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i uninstalled it and they are still charging me and can't get them to stop so watch out
UPDATE November 30, 2023: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.
Response sent on November 24, 2023: Thank you for sharing your feedback with us, though we're sorry to hear about your experience.
Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
As you uninstalled our app just a day after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.
We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.
Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.
Not Happy with this app at all and the cost just doesnt justify anything. I already am familar with SEO and thought this might help improve but instead of helpding boost SEO, it rather deranked my site position on google. It has nothing but just a bunch of knowledge book regarding SEO- which are freely available but they make it a point to charge free content. Seriously this is not worth the cost and they should just get out of shopify and stick with wordpress, it does more harm than good.
Thank you for your feedback; we are always on the look-out to see where we can improve. We are sorry to hear that the experience with our app was not what you expected.
When using Yoast SEO and you notice that it has an impact on your ranking in an unexpected way, please know that support is ready to look at the situation with you. We are more than happy to have a look and see where we can help you.
Free version available??????????
you will be charged no matter what be awarded
when you sign up for free is not free WILL COST YOU 19.99$
USE AT YOUR OWN RISK.
MY RECOMMENDATION DO NOT USE
Thank you for sharing your feedback with us, though we're sorry to hear about your experience.
Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
As you have uninstalled our app 23 days after the end of the free trial period, Shopify generated an invoice including a charge for our app.
In addition, we'd like to clarify that our app does not have a free version but offers a 14-day free trial period, as you can see in our app listing and when at the check-out page.
We hope this clarifies things, but our team will also reach out to you via email with additional details regarding the charge and dates of your subscription.
Be careful using this app. They will still charge you after the 14 day trail. I canceled my subscription and i was still billed 19.00 through shopify. And shopify is no help either.
UPDATE November 30, 2023: For anyone reading along, we would like to clarify that though, in this case, we assisted the merchant right away with their request and resolved the issue via email before this review was left, the review remained.
Thank you for sharing your feedback with us, though we're sorry to hear about your experience.
Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
As you uninstalled our app two days after the end of the free trial period, Shopify included a charge for it in their invoice, as it identified the app as still in use.
We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter.
Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.
The app displays that it is safe to uninstall, but please take that with a grain of salt. After going through the theme's files, active Yoast code was found in the following sections*, even after deleting the app:
- password.liquid
- main-product.liquid
- header.liquid
- theme.liquid
- main-article.liquid
- meta-tags.liquid
- yoast-seo.liquid
* the code may be in even more areas than the ones above; perhaps Yoast can indicate where exactly its code is installed so anyone can double-check
It's extremely difficult and time-consumingto remove code from website/theme after deleting the app, leading to massively damaged SEO.
The problem we found: even after deleting Yoast, the code stays in your Theme file, and in our case was still active – pointing at empty data. It seems this app (Yoast) overrides the default Shopify theme code/settings when installed, then does not leave when Yoast is uninstalled. Web crawlers etc. are left reading empty values, which was destroying SEO results/data for the site.
If you have deleted Yoast and found worsened SEO results, make sure that it is not still running in your Theme's code. Contacting Yoast takes up to 24 hours for each response.
Overall, the app works, but after having tried multiple SEO apps, Yoast was the only one that overrode the theme's code and didn't amend the code when uninstalled.
Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.
Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.
Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.
Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.
Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed.
Regarding our response times, our support team is always here to help, and though sometimes it may take a bit longer to respond, in most cases, our replies are sent within a few hours.
In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email.
Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.
Je connaissais l'outil sur Wordpress, j'ai donc voulu l'essayer sur shopify mais quand je l'ai désinstallé tous mes changements ont été supprimés. 14 jours à travailler le SEO pour rien grâce à YOAST ! Finalement c'est payer et garder son boulot ou supprimer et tout perdre... J'ai donc cherché ailleurs.
Thank you for your feedback and for giving our app a spin. Putting in the effort and then losing your work sucks, we feel you.
Fortunately, part of your work is still there; the product descriptions you have optimized through Yoast SEO have been copied to Shopify and remain even after uninstalling the app.
That being said; we will take your feedback to heart to improve our communication.
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Traduit par DeepL
Merci pour vos commentaires et pour avoir essayé notre application. Faire des efforts et perdre ensuite votre travail, ça craint, nous vous comprenons.
Heureusement, une partie de votre travail est toujours là ; les descriptions de produits que vous avez optimisées grâce à Yoast SEO ont été copiées sur Shopify et restent même après avoir désinstallé l'application.
Ceci étant dit, nous prendrons vos commentaires à cœur afin d'améliorer notre communication.
Don’t uninstall it because code gets stuck in there and then your website doesn’t work. And God forbid no one tells you because they want that money. It’s all about the money.
UPDATE December 11, 2023: For anyone reading along, we would like to clarify that this is not a matter of charges, as the subscription ended at the point when the app deletion was performed by the merchant.
The code issue occurred because the app was not deactivated before being uninstalled/deleted, according to the uninstallation process: https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/
Despite our attempts to assist the merchant on this matter as soon as they contacted us, unfortunately, this was not possible as the store is no longer hosted on Shopify.
Response from December 7, 2023: Thank you for sharing your feedback with us, though we're sorry to hear about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.
We understand some of our users uninstall the Yoast App using the uninstall button under Apps and Permissions in Shopify settings. This only cancels the app subscription and deletes the app from their store.
This step does not remove the Yoast App theme integration, which makes the app work and leaves leftover code.
This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.
Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.
Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.
Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed.
TOAST! That's what this app should be called — because that's what it will do to your site — turn it into TOAST. After loading this bug filled destructive app to our site we started getting ERROR messages from Google (which never happened before). This poorly constructed app wrecked our SEO Schema. But wait it gets worse... Look under the hood. The Yoast app fills your site with asset after asset — which will slow your site down. To remove Yoast, you will need to surgically remove multiple assets from your site code to restore your site to a pre-Yoast condition. Avoid this app at all costs if you care about your SEO and/or your website. This app is NOT ready to be released on Shopify. RESPONSE TO THE DEVELOPER'S REPLY BELOW: Thank you for reaching out. Sadly though, this is a case of a company trying to varnish over a flawed product. This app is terrible / from the way it handles meta description editing, to the way it messes up SEO schema, to the glut of code rubbish it injects into the site... This app is simply not a stable or suitable product for Shopify sites. And based on the ratio of low ratings on the Shopify App store, I'm obviously not the only one who feels this way.
Thank you for reaching out and your feedback. We are sorry to read that you are having this experience. In our latest release, we have changed the way theme modifications are being handled after an uninstall as we were aware of these causing problems for some of our customers.
Currently, when uninstalling our app, theme modifications will be disabled. Since not all of the code will be removed, there are instructions on how to clean up after an uninstall (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/). In this case; since you are still in the trial period, if you install the app you can press the 'deactivate Yoast SEO' found in 'settings' to help to disable the theme modifications for you.
About the errors you are experiencing, we will reach out to you by mail to help us clarify what you are experiencing and see if we are able to help you out.
frenchement nul juste une escroquerie car le seo a etait essayer sur un autre site et le resultat n ai pas dutout ca
Merci de nous avoir fait part de votre avis, nous sommes désolés d'apprendre votre désagréable expérience de ce produit.
Les produits Yoast SEO sont traduits en plus de 20 langues et reçoivent la confiance de millions d'utilisateurs sur différentes plateformes, c'est pourquoi nous ne comprenons pas ce qui a pu se passer exactement dans votre cas, ni quels sont les éléments qui ont occasionné cette mauvaise expérience.
Nous aimerions en savoir plus à ce propos et trouver comment résoudre la situation et vous aider en la matière. Pour cela, notre équipe prendra contact avec vous très bientôt pour en discuter de façon plus directe.
Nous sommes tout disposés à vous écouter et vous aider du mieux que nous puissions.
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Thank you for submitting your feedback, though we are sorry to read about your experience.
Yoast SEO products support more than 20 languages and are trusted by millions of users across different platforms, so we are unsure what exactly happened in your case and what the results were that caused this experience for you.
We would like to know more about this and see how we can clarify and help with this matter. Therefore our team will reach out to you soon in order to discuss this in a more direct way.
We're looking forward to hearing from you and helping as best we can.
A much awaited app that - sadly - overwrites ALL your manual SEO work automatically without leaving you any manual control. You can't leverage your hand-written efforts (title/metadescription), because the app override everything with its structure. You don't even get questions on what to overwrite and when, it just "handles" it. Probably good if you have no manual SEO efforts, but pointless if you want to automate some and have a hands on approach on some. The other benefits of the app was not tested (schema etc) simply because the app was deleted instantly when realizing there are no manual control (or even a warning the automation overwrite everything). Only upside is that you can revert all automation with a button and luckily, get your manual work back.
Update 27th January, 2022: we just released a fix that should no longer overwrite your already set SEO titles and descriptions. We're also looking into improving the first installation (welcome wizard), giving you more information and control over what our app can do.
Original response: I'm sorry to hear about your experience with our app, that shouldn't have happened. We really appreciate you took the time to share your experience with us! I've forwarded the feedback you gave and our team is already investigating ways how we can improve the app!
Valuable information to note: By removing our snippet templates (Apps -> Yoast SEO -> Settings -> Content Settings -> Products) you can get your old titles and descriptions back for now. Plus our support team is ready to help out as well!