Yoast SEO ‑ Store optimization

Gracias por compartir tu reseña.

Como mencionamos en nuestra respuesta a su correo electrónico sobre este cargo el 28 de octubre, desafortunadamente, esto no está relacionado con nuestra aplicación, sino que depende únicamente del sistema de cobro y los términos de Shopify:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

que se aplican a todas las aplicaciones basadas en suscripción disponibles en Shopify App Store. También puedes encontrar más información sobre los cargos de la aplicación Shopify en este artículo de ayuda de Shopify:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Como desinstalaste nuestra aplicación poco después del comienzo de un nuevo ciclo de facturación, Shopify incluyó un cargo en su factura, ya que identificó la aplicación como todavía en uso para una suscripción mensual adicional.

Entendemos que esto es simplemente una confusión relacionada con las fechas de facturación y es por eso que nuestro equipo se ofreció a ayudarlo en ese momento pero no recibió respuesta suya.

Por lo tanto, nuestro equipo pronto se comunicará con usted para aclarar las cosas y ayudarlo con este asunto. Asegúrate de revisar tu bandeja de entrada y responder para resolver este problema lo antes posible.

Por último, nos gustaría aclarar que no respondimos antes a tu reseña, ya que sistemáticamente las reseñas de Shopify son visibles dentro de los dos días posteriores a su envío.

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Thank you for sharing your review.

As mentioned in our response to your email about this charge on October 28, unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app soon after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.

We understand this is simply a confusion related to the billing dates, and that is why our team offered to help you at that point but received no reply from you.

Therefore our team will soon reach out to you to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you so much for your kind review!

Merchant satisfaction is a top priority for us, so we are delighted to know you are having a great experience whenever you contact our support team.

If there is anything else we can help you with, feel free to contact us 🙌

UPDATE December 17th, 2023: Thank you so much for your kind and motivating words! Merchant satisfaction is a top priority for us, so we're delighted to know that our team did a great job helping you with the issue you experienced.

Please keep on using your MyYoast account (https://my.yoast.com/) for the free courses we offer, as these can help you step up your SEO game regardless if you use our app or not. And whenever you are ready to use Yoast again, do not hesitate to contact us for any assistance. We are here to help!

Response sent on December 13th, 2023: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.

Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.

Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

We noticed that you have already contacted us on this process a day after you left this review, so we will follow up via email in case you need any clarifications or additional assistance.

Regarding your feedback on how your SEO was affected after the uninstallation and on what our app offers, we'd like to clarify that for the former, that most probably had to do with the leftover code due to the missed deactivation step in the process.

For the latter, though indeed there are things that can be done by Shopify itself, our app offers several unique benefits like SEO and Readability analysis, Social media appearance control, automatic output of the right schema, canonicalization, and others.

Moreover, as SEO is more of a marathon rather than a sprint, it is quite difficult to get substantial results with only a few days of use. Constant optimization is required for the best possible results, and our app is always being updated to follow the standards (which change frequently) set by Google and other search engines. So though some things may appear simple or not needed for some stores, there is a lot going on "under the hood" and things that you can do to maximize the benefits of your top products/collections using our app.

In all cases, we would like to get to know more about the experience you had, see how we can help you further if needed, and provide additional clarifications to address your feedback and concerns. So our team will soon follow up via email.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

Thank you for sharing your review.

We sincerely appreciate your feedback, though we are sorry to hear that our app does not meet all your expectations. Rest assured our team is doing everything possible in order to provide more features and value to our customers as well as additional plans to choose from in the near future. Several of these features you mentioned are already in the works your feedback gives us the drive to become even better the soonest possible.

Our team will reach out to you via email in order to address all the features that you shared here specifically.

Thanks again for sharing your review, and do feel invited to reach out to us for any questions or feature requests you may have.

Thank you for your kind review and support of our products!

We are delighted to know that you are enjoying using our app on Shopify as well!

Please feel welcome to reach out to us any time if you have a question, we'd be happy to help.😊

March 28 update: we are adding this update in an attempt to be notified through the Shopify review system and for visibility purposes.

Based on our logs, we noticed that you followed the suggested uninstallation instructions on March 14, and your source code no longer has Yoast SEO output. We also checked your meta description and SEO title, and there is no reference to American Express, so the issue no longer occurs after the right uninstallation steps were taken.

Please do provide your confirmation that this issue has been resolved or if you need any further assistance. Our support team remains at your disposal.

March 14 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.

Based on the details you shared here, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process (we also noticed leftover code from another SEO app).

Fortunately, there is no need for time-consuming manual code removal or additional (which we can do for you if requested) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

Once this is done, the Yoast SEO code should be completely removed from your theme files, and the metadata output will be restored to what you had before. But you can always contact us for any clarifications or further assistance if needed.

In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

Thank you for your kind review!

Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also make sure to forward your feedback to Sid.

Should you need help in the future, please feel invited to reach out!

UPDATE December 11, 2023: For anyone reading along, we would like to clarify that this is not a matter of charges, as the subscription ended at the point when the app deletion was performed by the merchant.
The code issue occurred because the app was not deactivated before being uninstalled/deleted, according to the uninstallation process: https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/

Despite our attempts to assist the merchant on this matter as soon as they contacted us, unfortunately, this was not possible as the store is no longer hosted on Shopify.

Response from December 7, 2023: Thank you for sharing your feedback with us, though we're sorry to hear about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.

We understand some of our users uninstall the Yoast App using the uninstall button under Apps and Permissions in Shopify settings. This only cancels the app subscription and deletes the app from their store.

This step does not remove the Yoast App theme integration, which makes the app work and leaves leftover code.

This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.

Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed.

UPDATE November 30, 2023: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.

Response sent on November 24, 2023: Thank you for sharing your feedback with us, though we're sorry to hear about your experience.

Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app just a day after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.

We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for your rating!

תודה על הדירוג שלך!