Yoast SEO ‑ Store optimization

Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.

Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.

Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed.

Regarding our response times, our support team is always here to help, and though sometimes it may take a bit longer to respond, in most cases, our replies are sent within a few hours.

In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

Hi there,

Thank you so much for the kind review! 🌟

We’re really happy to hear that you’re enjoying Yoast SEO for Shopify and that our service has been helpful. If you ever have questions or need assistance, feel free to reach out. We’re always here to help.

Thanks again for your support!

Thank you so much for your feedback! 🙌

We’re really glad to hear the app has made your job easier and removed the guesswork from optimizing product descriptions and collections. Helping you work more confidently and efficiently is exactly what we aim for.

Thanks again for taking the time to share your experience! 🌟

Hi there,

Thank you so much for your wonderful feedback about Yoast SEO for Shopify!

We are thrilled to hear that you find our team of experts helpful and supportive in your SEO journey. Your recommendation means a lot to us, and we are committed to continuing to provide the best support possible.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Thank you so much for your kind review!

We're really happy to hear that you've continued to trust Yoast for your SEO needs while switching platforms.

Feel free to contact us if there's anything else we can assist with. We'd be happy to help!

Thank you so much for your wonderful review!

We're thrilled to hear that our support team was able to assist you quickly and resolve your issue. Providing excellent support and ensuring merchant satisfaction are top priorities for us, so it’s great to know we were able to meet your expectations.

We’re also happy to know that you find the app intuitive and easy to use!

If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!

Thank you for your feedback! We're thrilled to hear that you find the Yoast SEO for Shopify app practical and easy to use. We’re glad it's helping you optimize your store effectively!

We're always happy to assist, let us know if you need anything else!

Below we include the response in Spanish (apologies for any mistakes made by the translation tool).

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¡Gracias por tus comentarios! Nos encanta saber que la aplicación Yoast SEO para Shopify le resulta práctica y fácil de usar. ¡Nos alegra que te ayude a optimizar tu tienda de manera efectiva!

Siempre estaremos encantados de ayudarte. ¡Avísanos si necesitas algo más!

UPDATE November 24, 2024: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.

A pesar de nuestros esfuerzos por comunicarnos hasta ahora por correo electrónico con usted para ayudarlo con el asunto, aún no hemos recibido una respuesta. Por lo tanto, agregamos esta actualización en un intento de recibir notificaciones a través del sistema de reseñas de Shopify. Si ve esta actualización, responda a nuestro correo electrónico para que podamos ayudarle lo antes posible.

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Gracias por compartir tu reseña.

Como mencionamos en nuestra respuesta a su correo electrónico sobre este cargo el 28 de octubre, desafortunadamente, esto no está relacionado con nuestra aplicación, sino que depende únicamente del sistema de cobro y los términos de Shopify:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

que se aplican a todas las aplicaciones basadas en suscripción disponibles en Shopify App Store. También puedes encontrar más información sobre los cargos de la aplicación Shopify en este artículo de ayuda de Shopify:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Como desinstalaste nuestra aplicación poco después del comienzo de un nuevo ciclo de facturación, Shopify incluyó un cargo en su factura, ya que identificó la aplicación como todavía en uso para una suscripción mensual adicional.

Entendemos que esto es simplemente una confusión relacionada con las fechas de facturación y es por eso que nuestro equipo se ofreció a ayudarlo en ese momento pero no recibió respuesta suya.

Por lo tanto, nuestro equipo pronto se comunicará con usted para aclarar las cosas y ayudarlo con este asunto. Asegúrate de revisar tu bandeja de entrada y responder para resolver este problema lo antes posible.

Por último, nos gustaría aclarar que no respondimos antes a tu reseña, ya que sistemáticamente las reseñas de Shopify son visibles dentro de los dos días posteriores a su envío.

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Thank you for sharing your review.

As mentioned in our response to your email about this charge on October 28, unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app soon after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.

We understand this is simply a confusion related to the billing dates, and that is why our team offered to help you at that point but received no reply from you.

Therefore our team will soon reach out to you to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you so much for your kind words! We're thrilled to hear that our Support Team provided you with the assistance you needed. Our team is always here to help, and your appreciation means a lot to us.

If you have any more questions or need further support, don’t hesitate to reach out! We're here to help!

Thank you so much for taking the time to share your kind review!

Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also make sure to forward your feedback to Sid.

Should you need any assistance in the future, do not hesitate to contact us and we'd be happy to help!