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This app has been helpful in providing guidance on how to think about SEO for our site, with clear direction on what we should be doing to optimize. Some areas aren't exactly relevant, but you start to understand what matters and where you need to refine. Their support team has been really helpful for any questions that have come up.
Thank you for sharing your review of our app and support team, we sincerely appreciate it!
We are happy to hear that you are getting clear direction on optimizing your Shopify store SEO from our app. Like most tools, using the app correctly over time will result in a better understanding of how to use it. Therefore, we encourage you to keep learning and optimizing - and know that our support team is here for you 24/7.
Please feel free to contact us with any questions or concerns, we’re here (and love) to help.
I love this app. Customer service is great and on point, they are there when you need them and they resolve the issue. I would give higher than 5 but that is the highest I can give
Thank you for the wonderful review and for taking the time to share it!
Our priority is customer satisfaction and great support, so we are thrilled that we met that mark!
Should you need help in the future, please feel free to reach out!
Highly recommend Yoast for all my SEO needs. Support & onboarding has been fantastic, plus training academy is great for beginners, you get full access to this with a subscription. I have seen results in a few months and I am only just getting started. Thank you to the Yoast team for this app, has been great for my business.
Thank you so much for your awesome review!
We very much appreciate taking the time to share this, and we are very happy to know that our app, courses, and support are contributing positively to your SEO efforts. Keep up the great work!
If there is anything else we can help you with, feel free to contact us 🙌
I've been using the Yoast SEO app for 4 years on my Shopify store and seen significant results. Traffic increased and conversions are up too! It breaks down SEO (on-page, technical, off-page) simply and effectively. The courses are fantastic for learning and implementing SEO.
Yoast's customer service is another huge plus. They're always helpful and responsive, solving my issues quickly. Their app was so valuable, I added it to my second site. I definitely recommend Yoast for anyone serious about SEO.
Thank you for your kind review and motivating feedback!
We are very happy to know that you are satisfied with our app, academy resources, the quality of our support services, and, of course, the results!
Should you have any questions, feel free to contact us 🙌
Do not install it. After uninstalling, it removed the meta and title and put American Express everywhere. You will need support to get your shop back.
March 28 update: we are adding this update in an attempt to be notified through the Shopify review system and for visibility purposes.
Based on our logs, we noticed that you followed the suggested uninstallation instructions on March 14, and your source code no longer has Yoast SEO output. We also checked your meta description and SEO title, and there is no reference to American Express, so the issue no longer occurs after the right uninstallation steps were taken.
Please do provide your confirmation that this issue has been resolved or if you need any further assistance. Our support team remains at your disposal.
March 14 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.
Based on the details you shared here, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process (we also noticed leftover code from another SEO app).
Fortunately, there is no need for time-consuming manual code removal or additional (which we can do for you if requested) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.
Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.
Once this is done, the Yoast SEO code should be completely removed from your theme files, and the metadata output will be restored to what you had before. But you can always contact us for any clarifications or further assistance if needed.
In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email.
Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.
Had an amazing call with Sid. Very knowledgeable and generous with information shared. Thank you Sid,
Thank you for your kind review!
Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also make sure to forward your feedback to Sid.
Should you need help in the future, please feel invited to reach out!
Very user-friendly and easy to use, even without much prior experience of SEO. The customer support team is very helpful and responsive - we had a fantastic tutorial from Sid who provided lots of useful resources and answered all our questions - would definitely recommend. This makes it easy to implement good SEO practices in your website.
Thank you so much for your kind review!
Merchant satisfaction and great support are top priorities for us, so we are thrilled to know that we met that mark and helped you with your SEO efforts.
Should you have any other questions feel free to contact us!
i uninstalled it and they are still charging me and can't get them to stop so watch out
UPDATE November 30, 2023: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.
Response sent on November 24, 2023: Thank you for sharing your feedback with us, though we're sorry to hear about your experience.
Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
As you uninstalled our app just a day after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.
We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.
Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.
Helpful and easy to use, the customer service will not leave you until you are satisfied with service
Your feedback is sincerely appreciated! You'll be happy to know our team is continuing to develop the Yoast SEO app's benefits and features. Regarding the customer service, you can be sure that our Support Team is committed to providing solutions and answers to questions or issues.
Thank you again for sharing your feedback!
I love this app makes me understand SEO and the help you get is amazing answering any problems I have.
Thank you for your kind review regarding your experience with our SEO app and support team; we very much appreciate it!
As always, feel free to reach out to us if you have any more questions. We would be happy to help. 😊