Yoast SEO ‑ SEO for everyone , 90 reseñas

Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.

Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.

Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed.

Regarding our response times, our support team is always here to help, and though sometimes it may take a bit longer to respond, in most cases, our replies are sent within a few hours.

In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

UPDATE November 30, 2023: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.

Thank you for sharing your feedback with us, though we're sorry to hear about your experience.

Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app just a day after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.

We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for sharing your feedback with us, though we're sorry to hear about your experience.

Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you have uninstalled our app 23 days after the end of the free trial period, Shopify generated an invoice including a charge for our app.

In addition, we'd like to clarify that our app does not have a free version but offers a 14-day free trial period, as you can see in our app listing and when at the check-out page.

We hope this clarifies things, but our team will also reach out to you via email with additional details regarding the charge and dates of your subscription.

UPDATE November 30, 2023: For anyone reading along, we would like to clarify that though, in this case, we assisted the merchant right away with their request and resolved the issue via email before this review was left, the review remained.

Thank you for sharing your feedback with us, though we're sorry to hear about your experience.

Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app two days after the end of the free trial period, Shopify included a charge for it in their invoice, as it identified the app as still in use.

We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

UPDATE (October 1st, 2023): Thank you for your update. Indeed, the analysis score is an important part of our app; however, it only provides suggestions based on general SEO and readability principles. As aforementioned, the analysis doesn't affect your SEO, but it's a beneficial tool that can help you improve your content. So it is more of a guideline rather than a strict rule. Most importantly, you write your content in a way that reads nicely to your visitors.

If you are seeing warnings on your pages or posts that you cannot resolve (even due to a technical issue), there are many situations where you'd want to ignore them and use your best judgment.

We have a very interesting article called "The temptation of the green bullet" where we explain more about the scores in our analysis: https://yoast.com/want-green-bullet-wp-seo/

We appreciate your thoughts and understand your perspective on the matter. We will take your feedback into consideration as we continually work on improving our products and processes to match our customers' needs and expectations.

UPDATE (September 26th, 2023): Besides the notification message sent directly to your email address, for visibility purposes, we'd like to share here as well that our team just deployed a new version of our app that addresses the recent "keyphrase in the introduction" issue you experienced.

Thank you for your patience and understanding on this matter, and apologies for the inconvenience and confusion caused.

UPDATE (September 25th, 2023): Thank you for your feedback, though we are sorry to hear that the experience with our app was not what you expected.

Indeed, the issue with the "keyphrase in introduction", is something recent, and providing a fix is a top priority for us. This is expected to be released in the coming days, as mentioned in our follow-up email reply sent yesterday to address your concern.

We understand though technically, this does not have a negative impact on your SEO, it can be confusing and time-consuming when you are doing keyword calculations and optimizations, and we apologize for that.

We'd like to thank you for sharing your concern and your patience on the matter. Rest assured, our team will provide a solution as soon as possible.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

UPDATE (June 26th, 2023): We are happy to know that you are willing to use our app again to help you with your SEO efforts! We hope we will live up to your expectations.

If you need any assistance, please feel free to contact our support team; we'd be happy to help!

March 2023 reply:
Thank you for sharing your review, though we are sorry to hear about the loss of rankings. We would like to help you with this, though with the Yoast SEO app uninstalled we are limited in what we can do. The next best step for you is to send us details, like the other apps it was conflicting with and SEO work it was hiding, at support@yoast.com. Please note that theme modifications made by the app when it is installed are lightweight and, if anything, should help with rankings by adding meta tags and schema. We're looking forward to hearing from you and helping as best we can.

Thank you for your feedback though we're sorry to read about the experience you are having.

We understand there was some sort of a conflict after a theme update that led you to decide to remove our app, but code was left behind. Leftover code usually remains if the app is uninstalled without completing the two-step process, which requires first deactivation of the app to remove theme modifications and then deletion of the app. Or if another (usually SEO-related) app interfered with the removal process.

This can be easily fixed with a simple reinstallation and uninstallation process (besides the following suggested steps, our support team will soon reach out to you via email in order to solve this as soon as possible). If you haven't already, please reference our page with Yoast SEO app uninstall instructions: https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then Remove the app again.

Once you've done this, the Yoast SEO code should be completely removed from your theme files.

In case you have another SEO app installed, it would be best to remove that first before proceeding with the steps above, as other SEO apps may interfere with the proper uninstallation process of Yoast SEO.

As aforementioned, in any case, our support team will soon reach out and provide any further assistance you may need to resolve this.

----------------------------------------------------------------------------------

Vielen Dank für Ihr Feedback, obwohl es uns leid tut, von Ihren Erfahrungen zu lesen.

Uns ist bekannt, dass es nach einem Design-Update zu einem Konflikt gekommen ist, der dazu geführt hat, dass Sie sich entschieden haben, unsere App zu entfernen, aber Code zurückgelassen wurde. Restcode verbleibt normalerweise, wenn die App deinstalliert wird, ohne den zweistufigen Prozess abzuschließen, der zuerst die Deaktivierung der App erfordert, um Designänderungen zu entfernen, und dann die Löschung der App. Oder wenn eine andere (normalerweise SEO-bezogene) App den Entfernungsprozess stört.

Dies kann leicht durch einen einfachen Neuinstallations- und Deinstallationsprozess behoben werden (neben den folgenden vorgeschlagenen Schritten wird sich unser Support-Team in Kürze per E-Mail mit Ihnen in Verbindung setzen, um das Problem so schnell wie möglich zu lösen). Wenn Sie es noch nicht getan haben, verweisen Sie bitte auf unsere Seite mit Anweisungen zur Deinstallation der Yoast SEO-App: https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/

Hier sind die nächsten Schritte zur Fehlerbehebung:
1. Installieren Sie die Yoast SEO-App erneut auf Ihrer Website.
2. Klicken Sie statt auf „Abonnement anfordern“ auf „Theme-Änderungen entfernen“. Bitte warten Sie, bis der Vorgang abgeschlossen ist.
3. Klicken Sie auf Zurück zu Apps und entfernen Sie die App erneut.

Sobald Sie dies getan haben, sollte der Yoast-SEO-Code vollständig aus Ihren Designdateien entfernt werden.

Falls Sie eine andere SEO-App installiert haben, ist es am besten, diese zuerst zu entfernen, bevor Sie mit den obigen Schritten fortfahren, da andere SEO-Apps den ordnungsgemäßen Deinstallationsprozess von Yoast SEO beeinträchtigen können.

Wie bereits erwähnt, wird sich unser Support-Team in jedem Fall bald mit Ihnen in Verbindung setzen und Ihnen weitere Hilfe leisten, die Sie möglicherweise zur Lösung dieses Problems benötigen.

Merci de nous avoir fait part de votre avis, nous sommes désolés d'apprendre votre désagréable expérience de ce produit.

Les produits Yoast SEO sont traduits en plus de 20 langues et reçoivent la confiance de millions d'utilisateurs sur différentes plateformes, c'est pourquoi nous ne comprenons pas ce qui a pu se passer exactement dans votre cas, ni quels sont les éléments qui ont occasionné cette mauvaise expérience.

Nous aimerions en savoir plus à ce propos et trouver comment résoudre la situation et vous aider en la matière. Pour cela, notre équipe prendra contact avec vous très bientôt pour en discuter de façon plus directe.

Nous sommes tout disposés à vous écouter et vous aider du mieux que nous puissions.

------------------------------------------------------------------------------

Thank you for submitting your feedback, though we are sorry to read about your experience.

Yoast SEO products support more than 20 languages and are trusted by millions of users across different platforms, so we are unsure what exactly happened in your case and what the results were that caused this experience for you.

We would like to know more about this and see how we can clarify and help with this matter. Therefore our team will reach out to you soon in order to discuss this in a more direct way.

We're looking forward to hearing from you and helping as best we can.

Thank you for sharing your feedback with us, though we're sorry to hear about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.

We understand some of our users uninstall the Yoast App using the uninstall button under Apps and Permissions in Shopify settings. This only cancels the app subscription and deletes the app from their store.

This step does not remove the Yoast App theme integration, which makes the app work and leaves leftover code.

This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.

Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed.

Thank you for your feedback; we are always on the look-out to see where we can improve. We are sorry to hear that the experience with our app was not what you expected.
When using Yoast SEO and you notice that it has an impact on your ranking in an unexpected way, please know that support is ready to look at the situation with you. We are more than happy to have a look and see where we can help you.

Thank you for your feedback and for giving our app a spin. Putting in the effort and then losing your work sucks, we feel you.

Fortunately, part of your work is still there; the product descriptions you have optimized through Yoast SEO have been copied to Shopify and remain even after uninstalling the app.

That being said; we will take your feedback to heart to improve our communication.

---

Traduit par DeepL
Merci pour vos commentaires et pour avoir essayé notre application. Faire des efforts et perdre ensuite votre travail, ça craint, nous vous comprenons.

Heureusement, une partie de votre travail est toujours là ; les descriptions de produits que vous avez optimisées grâce à Yoast SEO ont été copiées sur Shopify et restent même après avoir désinstallé l'application.

Ceci étant dit, nous prendrons vos commentaires à cœur afin d'améliorer notre communication.