Yoast SEO ‑ Store optimization

UPDATE November 24, 2024: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.

A pesar de nuestros esfuerzos por comunicarnos hasta ahora por correo electrónico con usted para ayudarlo con el asunto, aún no hemos recibido una respuesta. Por lo tanto, agregamos esta actualización en un intento de recibir notificaciones a través del sistema de reseñas de Shopify. Si ve esta actualización, responda a nuestro correo electrónico para que podamos ayudarle lo antes posible.

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Gracias por compartir tu reseña.

Como mencionamos en nuestra respuesta a su correo electrónico sobre este cargo el 28 de octubre, desafortunadamente, esto no está relacionado con nuestra aplicación, sino que depende únicamente del sistema de cobro y los términos de Shopify:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

que se aplican a todas las aplicaciones basadas en suscripción disponibles en Shopify App Store. También puedes encontrar más información sobre los cargos de la aplicación Shopify en este artículo de ayuda de Shopify:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Como desinstalaste nuestra aplicación poco después del comienzo de un nuevo ciclo de facturación, Shopify incluyó un cargo en su factura, ya que identificó la aplicación como todavía en uso para una suscripción mensual adicional.

Entendemos que esto es simplemente una confusión relacionada con las fechas de facturación y es por eso que nuestro equipo se ofreció a ayudarlo en ese momento pero no recibió respuesta suya.

Por lo tanto, nuestro equipo pronto se comunicará con usted para aclarar las cosas y ayudarlo con este asunto. Asegúrate de revisar tu bandeja de entrada y responder para resolver este problema lo antes posible.

Por último, nos gustaría aclarar que no respondimos antes a tu reseña, ya que sistemáticamente las reseñas de Shopify son visibles dentro de los dos días posteriores a su envío.

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Thank you for sharing your review.

As mentioned in our response to your email about this charge on October 28, unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app soon after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.

We understand this is simply a confusion related to the billing dates, and that is why our team offered to help you at that point but received no reply from you.

Therefore our team will soon reach out to you to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for sharing your review.

We sincerely appreciate your feedback, though we are sorry to hear that our app does not meet all your expectations. Rest assured our team is doing everything possible in order to provide more features and value to our customers as well as additional plans to choose from in the near future. Several of these features you mentioned are already in the works your feedback gives us the drive to become even better the soonest possible.

Our team will reach out to you via email in order to address all the features that you shared here specifically.

Thanks again for sharing your review, and do feel invited to reach out to us for any questions or feature requests you may have.

UPDATE: We'd like to inform you (and anyone reading this review) that as of May 16th, 2023, our app offers the option to be installed without removing conflicting code. As a result, our app does not modify your theme code the same way as before, and though that reduces the benefits of using our app (no Yoast output in the source), it also allows you to use the Yoast SEO analysis options for content optimization regardless if our app is integrated with your theme or not.

Therefore, if you wish you can use our app for content optimization only, without full theme integration.

Thank you for sharing your feedback, we sincerely appreciate it. To your point about the common theme among the 3-star and lower reviews, it’s important to note that almost all eight of those (except for one in April ‘22) were shared in the first 3 months after we launched the app in January '22. This is because after launching the app there were a few issues that our dev team had to address. Since then we have continued working hard to successfully and consistently earn 5-star reviews.

We do understand that there is an issue with our app and the custom theme changes on your store that is taking too much time and effort to manage. We respect your decision that the Yoast SEO for Shopify app is not a good fit for your store, but please keep in mind that we are always developing and improving it. Compatibility with your custom theme changes may be available in the near future. The app's changelog is at: https://developer.yoast.com/changelog/shopify/.

In conclusion, we are really happy to hear that you love using the Yoast SEO app for WordPress! Please reach out to us with any additional questions, we're happy to help.

Update 15-02-2023: For visibility purposes, besides our email, we would like to inform you that the Bulk edit feature has been available since July 2022 (along with a new Data migration feature both in beta), in case you missed this update and wish to use our app again.

With this feature, you will get all your individual products edited with our app in a list, and you can set focus keywords, titles & descriptions etc. using a CSV file.

If you have any questions, please feel free to reach out to our support team, and we'd be happy to help.

Update 25-02-2022: Thank you for your feedback. We are currently working on bulk edit for our Shopify app. Although we can not give you a specific release date, we are hard at work to make it happen!

Thank you for your vote of confidence by being one of our first customers on Shopify. We really appreciate that and apologize once again for the issues you ran into. Thanks to your feedback, we’ve updated our app and increased the availability of our support team.

We’re now responding faster than ever to support requests via email, and have added chat support. You can reach us via live chat through the ? in the bottom right of the Yoast SEO app from 2 PM until 10 PM CET (8 AM until 4 PM EST) on weekdays.

Thank you for sharing your feedback with us, we sincerely appreciate it.

Regarding your point about all the steps being automatic, though it is totally understandable, and we do have some parts automated, we'd like to clarify that this is not the best approach for SEO. SEO is more of a marathon rather than a sprint. It works in a dynamic way, so simply automatically filling-in data is not optimization, something that the always-evolving search engine algorithms can identify.

This is where our app comes in and helps you learn SEO, write great content and be technically compliant with search engine requirements and suggestions for your store to be displayed with enhanced "rich" search results. This can lead to improved ranking and increased organic traffic.

That said, we would love to learn more about your needs and expectations, so our team will reach out to you soon in order to discuss how we can improve our app further.

Thanks again for taking the time to share your feedback with us.