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UPDATE: ALTHOUGH i STILL HAVE NO IDEA HOW THE APP WAS INSTALLED IN MY STORE A YEAR AFTER I UNINSTALLED IT, AND I UNKNOWINGLY PAID FOR THIS APP FOR 1 YEAR - YOAST CUSTOMER SERVICE DID REFUND ME FOR 1 MONTH OF THAT TIME. I am not sure what happened and how the app was 're-installed.' Their 'goodwill' refund of 1 month I do appreciate.
i installed Yoast when I first started with Shopify. It did not help my shopify store in any way that I could identify - so I uninstalled it. When I uninstalled the app, payments were no longer being withdrawn from my account. Then, about a year later, Yoast was mysteriously installed again into my shopify store. I did NOT install this app. I was unknowingly paying for this app for almost a year ( partly my fault as i was not paying attention to my shopify bills closely) I was paying for nothing. I then uninstalled again and contacted Yoast. Yoast claims that they would not be able to install the app in my store without my permission.
Thank you for sharing your review. We take all feedback seriously and see it as an opportunity to both improve and clarify things.
First, we want to address a fundamental misunderstanding:
Though our app offers some improvements out of the box and without needing to take manual actions on these, the most important parameters for improving your SEO are by optimizing content on a regular basis and performing careful keyword research. Without perseverance in SEO efforts and proper optimizations, it is not likely to achieve substantial SEO results.
Regarding installation and charges, we'd like to make absolutely clear that an app installation through the Shopify app store cannot take place without the merchant's permission or specific code authorization. This is how the Shopify system works:
https://help.shopify.com/en/manual/apps/installing-apps#install-through-the-shopify-app-store
When an app is installed, and as long it remains installed, Shopify's billing system will generate charges for it until the app is uninstalled:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
This applies to all subscription-based apps available in the Shopify App Store, as Shopify determines its billing system at its own discretion. More information about Shopify app charges can also be found in this Shopify help article:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
In addition, the reference to other reviews about charges, also have to do with the way the Shopify billing system works and how app charges are generated by the Shopify system, as clarified in the responses we provided in those reviews, and the Shopify resource shared above.
In conclusion, there is nothing suspicious about the installation or charges, as our app abides by Shopify's system. If you are concerned about an installation that was not performed by you, please, reach out to Shopify's support for clarifications about your store's activity logs.
Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.
Yoast SEO is Great at what it's designed to do: help your store or site with Search engine optimization so you can rank higher on search engine pages. It also has AI that can write meta-descriptions, as well as Instagram and X descriptions. I highly recommend it for all of your SEO needs.
Thank you so much for your fantastic review! 🌟
We’re thrilled to hear that our tool is helping you with your SEO needs and that you’re finding the AI features for meta-descriptions and social media descriptions useful.
Your recommendation means a lot to us, and we’re committed to continuing to provide the best SEO solutions for you. If you ever have any questions or need assistance, feel free to reach out.
Thanks again for your support and kind feedback!
Easy to use
Thank you for your kind rating!
We’re glad to know you find our app easy to use.
Should you have any questions, feel free to contact us, and our team would be happy to help 🙌
Great App to update your website as per SEO. very easy to use.
Thank you for your wonderful feedback! We're so glad to hear that you find the Yoast for Shopify app easy to use and helpful for updating your website's SEO. If you need any further assistance, feel free to reach out; we’re here to help!
A poor tool, I paid for a year so I utilize it properly for a year. But I didnot work. Even I am getting more results with a free version on my wordpress. Waste of money and a very expensive also
Thank you for sharing your review. We take all feedback seriously and see it as an opportunity to both improve and clarify things.
We can definitely imagine how it feels when your efforts do not bring the expected results. However, we want to address a fundamental misunderstanding:
while the Yoast SEO for Shopify app is a tool that can help optimize your store for several SEO factors, it's important to remember that a green SEO score doesn't always guarantee top rankings or increased traffic. Even if everything is perfectly optimized, if that has been done for not the proper focus keywords or too competitive ones, the results can be underwhelming, and that is not related to our app's efficiency.
In addition, there are several ranking factors, both on and off your website, that can impact your store's visibility and performance in search results, especially in a very competitive industry like the one you are in.
A couple of these factors that are not related or affected by our app, is mobile performance and accessibility, where we noticed your store has significant room for improvement. When these factors are not optimized with related tools, then ranking and traffic can be affected, as best SEO results require a holistic approach.
We have an article that dives deeper into this subject, but there are many other resources on SEO you may also refer: https://yoast.com/reasons-optimized-content-doesnt-rank/#utm_source=helpscout&utm_medium=email&utm_term=&utm_content=hs-l1&utm_campaign=support
Regarding the results you are getting on a different platform using a free product, also in those cases there are more factors that play role, for example, the longevity (e.g. experience, expertise, authority and trustworthiness) of that site and accumulated SEO value during its existence: https://yoast.com/what-is-e-e-a-t/
In all cases, our team will reach out to you via email and see how they can offer help and clarifications on your concerns, even on subjects that are not related to our app.
Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.
Le service client est très réactif et m'a beaucoup aidé.
Je recommande à 100% cette app.
Merci beaucoup pour vos mots gentils ! Nous sommes ravis d’apprendre que notre équipe du service client a pu vous aider et que vous êtes satisfait(e) de notre application. Votre recommandation nous fait chaud au cœur ! 😊
Si vous avez d'autres questions, n'hésitez pas à nous contacter !
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Thank you so much for your kind words! We're thrilled to hear that our customer support team was able to assist you and that you're happy with our app. Your recommendation means a lot to us! 😊
Should you have any other questions, do not hesitate to contact us!
I have been looking for an SEO app to help with website structured data and found Yoast. Their customer support is excellent, and Sid gave a detailed demo on how to use this app and put away my worries about meta description. After the demo, he also sent me a lot of helpful materials. Thank you, Sid and Yoast. I will 100% recommend it.
Thank you so much for sharing your kind review!
Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also forward your feedback to Sid.
Should you need any assistance in the future, do not hesitate to contact us. We'd be happy to help! 🙂
Best SEO App, very easy and intuitive uo use. Thanks
Thank you for the wonderful feedback!
We’re delighted to hear that you’re having a great and intuitive experience with our app!
Should you have any questions in the future, feel free to contact us, and our team would be more than happy to help 🙌
Great is your wanting to learn the complex world of SEO
Thank you so much! We're glad the app is inspiring you to dive into SEO. Your feedback means a lot!
Should you have any questions in the future, don't hesitate to contact us!
Great SEO tool!
Thank you for the kind feedback!
We’re delighted to hear that you’re having a great experience with our app!
Should you have any questions in the future, feel free to contact us, and our team would be happy to help 🙌