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You can ask Yoast any questions about SEO, it’s a great experience. The response is timely, professional, and friendly to newbies.
Thank you so much for your kind review!
Merchant satisfaction is a top priority for us, so we are delighted to know you are having a great experience whenever you contact our support team.
If there is anything else we can help you with, feel free to contact us 🙌
I've been using Yoast for years on WordPress sites, and I'm thrilled to discover that my favorite plugin/apps are now available for our Shopify project. They are the best SEO app out there.
Thank you for your kind review and support of our products!
We are delighted to know that you are enjoying using our app on Shopify as well!
Please feel welcome to reach out to us any time if you have a question, we'd be happy to help.😊
Had an amazing call with Sid. Very knowledgeable and generous with information shared. Thank you Sid,
Thank you for your kind review!
Our priority is customer satisfaction and great support, so we are thrilled that we met that mark! We will also make sure to forward your feedback to Sid.
Should you need help in the future, please feel invited to reach out!
Doesn't handle sitemap. Also left a ton of code on my site. I need it removed but can't get a hold of anyone.
April 7 update: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update as a last attempt to be notified through the Shopify review system.
If you do see this update, please respond to our email so we can help you the soonest possible. Our support team remains at your disposal and would be happy to help.
April 4 update: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to notify you through the Shopify review system.
If you do see this update, kindly respond to our email, and our team will be happy to help you the soonest possible.
March 31 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you have. We understand how troublesome this must have been, so please allow us to address your points and concerns.
First of all, indeed, our app does not generate a different sitemap, but there are options that can affect its content to a certain extent (for example, by not indexing certain pages). We have a feature request related to sitemap handling, so we'd like to thank you for your suggestion.
Regarding the leftover code, this usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.
Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.
Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.
Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed (from the beacon within our app or by sending us an email at support@yoast.com).
As we could not locate a support ticket related to your Shopify account's email address, our team will soon reach out via email to see how we can help further on this matter, if you still need assistance.
Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.
Eating my words here. I'm not at a level yet where I can justify having Yoast SEO on my site. Yes it's cheap for most brands to be able to manage but with my company investment in other areas I have decided to uninstall.
One thing I will say is their support is honestly incredible. They are so quick to get back and have given me comprehensive personalised guides on everything, even down to uninstalling. Brilliant team running the Yost app, hopefully I will be back one day
Can't lie, did't really work for me. Nothing in addition to what you already get on Shopify. I uninstall and it somehow made my SEO worse by messing up all of my SERP and meta info.
UPDATE December 17th, 2023: Thank you so much for your kind and motivating words! Merchant satisfaction is a top priority for us, so we're delighted to know that our team did a great job helping you with the issue you experienced.
Please keep on using your MyYoast account (https://my.yoast.com/) for the free courses we offer, as these can help you step up your SEO game regardless if you use our app or not. And whenever you are ready to use Yoast again, do not hesitate to contact us for any assistance. We are here to help!
Response sent on December 13th, 2023: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had. We understand how troublesome this must have been, so please allow us to address your points and concerns.
Based on the details of your review, we understand that there is/was leftover code in your theme files after removing our app. This usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.
Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.
Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.
We noticed that you have already contacted us on this process a day after you left this review, so we will follow up via email in case you need any clarifications or additional assistance.
Regarding your feedback on how your SEO was affected after the uninstallation and on what our app offers, we'd like to clarify that for the former, that most probably had to do with the leftover code due to the missed deactivation step in the process.
For the latter, though indeed there are things that can be done by Shopify itself, our app offers several unique benefits like SEO and Readability analysis, Social media appearance control, automatic output of the right schema, canonicalization, and others.
Moreover, as SEO is more of a marathon rather than a sprint, it is quite difficult to get substantial results with only a few days of use. Constant optimization is required for the best possible results, and our app is always being updated to follow the standards (which change frequently) set by Google and other search engines. So though some things may appear simple or not needed for some stores, there is a lot going on "under the hood" and things that you can do to maximize the benefits of your top products/collections using our app.
In all cases, we would like to get to know more about the experience you had, see how we can help you further if needed, and provide additional clarifications to address your feedback and concerns. So our team will soon follow up via email.
Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.
This is a great app to improve your SEO content. it is easy to use with lots of information and excellent customer support and follow ups
Thank you for your kind review!
We are very happy to know that you are satisfied with our app, academy resources, and the quality of our support services.
Should you have any questions, feel free to contact us 🙌
As a developer, one of the most important to me with apps / Plugins is the support. I had an issue and contacted yoastSEO support. They answered me within less than 24 hours. They opened a ticked and after a while they released a bug fix for this issue! I am impressed with the serius they are taking their customers needs. Way to do. Beside of that, I would like to mention the progress the Shopify shop make with yoastSEO help on the SEO parameters. Thank you.
Thank you so much for your kind review and feedback!
Merchant satisfaction is a top priority for us, so we're delighted to know that our team did a great job resolving the issue you experienced and that our app is helping you progress with your SEO efforts. Keep up the great work!
If there is anything else we can help you with, feel free to contact us 🙌
Yoast's customer service is absolutely brilliant! They did their best to solve my issue plus they're always there if I have any questions. I love the app, still discovering all the settings, but it's not complicated to use and with suggested changes, the pages look much better and are more visitor friendly. Big thank you and I highly recommend Yoast!
Thank you for the wonderful review and for taking the time to share it!
We are very happy to know that you are satisfied with our app and the quality of our support services!
Should you have any further questions, please reach out to us; we're here to help 😊
I enjoy using this app. For me someone who is new to marketing online and SEO. The app makes it clear and easy to see what I need to optimize. The color ranking is perfect for that! My only suggestion is AI in the app to help with keywords, tags, and descriptions. At the moment, I'm switching about to do that. It would take this app to space and beyond. AAA+++ recommend to anyone.
Thank you so much for sharing your feedback regarding your experience with our SEO app!
We are delighted to know that you enjoy using our app and that it's effectively helping you with your marketing and SEO efforts 🙂
Regarding your feedback about AI options, we are definitely taking it into account as we constantly continue to improve our products and services. So please stay tuned to our social media and newsletter for future updates.
As always, you are welcome to reach out to us if you have any questions. We are happy to help!