Yoast SEO ‑ voor online shops

April 21 update: Thank you so much for your updated and kind review!

Merchant satisfaction is a top priority for us, so we're delighted to know that our team successfully helped you with the issue you experienced.

Thank you for your willingness to respond to our follow-ups and your cooperation towards the resolution of the matter.

If there is anything else we can help you with, feel free to contact us 🙌

April 4 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you have.

We understand how troublesome this must have been, and we are sorry you had to resort to a 3rd party for assistance, as our dev team would have been able to help you further without any additional cost, as one of the options offered in our initial response to your support request.

In all cases, we would like to get to the bottom of this, understand why this happened and see how we can further help. So we've sent an email to directly address your experience and collect additional details related to the matter.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

Thank you for your rating!

April 7 update: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update as a last attempt to be notified through the Shopify review system.

If you do see this update, please respond to our email so we can help you the soonest possible. Our support team remains at your disposal and would be happy to help.

April 4 update: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to notify you through the Shopify review system.

If you do see this update, kindly respond to our email, and our team will be happy to help you the soonest possible.

March 31 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you have. We understand how troublesome this must have been, so please allow us to address your points and concerns.

First of all, indeed, our app does not generate a different sitemap, but there are options that can affect its content to a certain extent (for example, by not indexing certain pages). We have a feature request related to sitemap handling, so we'd like to thank you for your suggestion.

Regarding the leftover code, this usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process.

Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site.
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed (from the beacon within our app or by sending us an email at support@yoast.com).

As we could not locate a support ticket related to your Shopify account's email address, our team will soon reach out via email to see how we can help further on this matter, if you still need assistance.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

April 4 update: we are adding this update in a last attempt to notify you of our follow-ups, through the Shopify review system and for visibility purposes.

If you need any further assistance or can share more details, kindly let us know via email. Our support team remains at your disposal and would be happy to help in any way possible.

March 31 update: Thank you for your update review though we're sorry to hear that you still have an unpleasant experience. We can understand how this can be troublesome so we would like to see how we can clarify things and assist you.

Firstly, we would like to clarify Yoast SEO is in constant and direct communication with all search engines in order for our app to be always up to date and follow the best SEO practices and standards.

However, we do take your update into heart and we look forward to your detailed feedback in our email so we can see how we can potentially make improvements.

Regarding the code, we can see that there is no longer output coming from our app in your store's source code, but if you followed our process and you still see leftover code in your theme files, this may be due to an interruption of the process by another app possibly or theme structure.

In all cases, we will soon reach out to you with an additional follow-up email and provide additional assistance. As soon as we receive a response and store access from you, we can have a direct look at your setup and fix any related issues.

We're looking forward to your response and helping you as soon as possible.

March 28 reply: Thank you for sharing your review, though we are sorry to hear about the experience you had.

Based on your feedback, we would like to know more about what exactly happened with your site and why, so our team will soon reach out to you via email and address your concerns directly.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

We're looking forward to hearing from you and helping as best we can.