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Been using it for about 3 months, sent few 1000's recover sms's and suddenly stopped working. The sms's stopped sending to customers. I contacted support to help us solve the problem and she just didn't understand me, maybe support don't speak english, i only received copy-paste messages that weren't answering my questions. I felt like she was joking with me. Not okay to judge a whole company by 1 person, but i can't stay without sms recover so i'll have to find another app.
Hello,
Thank you for reaching out.
After further review, I can see that the personalized suggestion that our colleague has previously provided was in fact the resolution behind your account’s messaging issue.
After the updates you have applied to your account settings, following your conversation with our team, we have ran some detailed testing, and another member of our team has reached out to confirm our results.
Your messages are now successfully sending from your account moving forward after successfully updating your account's personal settings.
We hope that you will keep using our app to send text messages and continue seeing great results.
Please let us know if there is anything further we can help assist with.
Kind Regards,
Yotpo SMSBump Customer Care
I used this app to send text marketing to my customers. This app is absolutely inefficient. I paid for texts to be sent to my customers and the texts never went through. I contact the support team and they told me they were having technical issues but could not provide an alternative solution. It takes tech support at least 20 mins to respond to your LIVE CHAT messages even after you can see they have read the chat. Very slow and INEFFICIENT. Don't waste your time on this app...very frustrating experience. I also used this app to send abandoned cart text messages and for the first time ever, my abandoned cart recoveries hit a low of 5%. My recovery was always at 7% or higher. SMSBump is the worst!!!
Hello and thank you for your feedback.
We took care of the refund for you.
Just to throw a bit more light on the case, there was a hiccup and a support member who was working on your case was investigating the issue you were describing hence the 20 mins to respond to your message. Definitely something that could have been communicated better.
As far as the attribution goes we've recovered 78 orders while you were using our software. The % of recovery is in thousands and definitely much higher than disclosed here.
not compatible for PAKISTANIS as it charges pkr 109 per sms.
We sincerely apologize for the inconvenience. Our team is actively looking into this, and we've reached out to your team to better understand the issue you're currently facing.
Don't expect the automation to work properly. Once you run into the malfunctions don't expect customer support to be helpful. They hardly know how their own app functions and never actually fix the glitches in the software.
Hey, sorry about that.
Our support team reached out to you and we are looking forward to addressing your comments.
UPDATE APRIL 20th: All issues have been addressed now. Customer promised to delete the review
UPDATE JULY 2nd: Hello again, I can see that the issues that have been mentioned here were resolved a long time ago. If you decide to give us another shot, we will be more than happy to show you how you can set up our product correctly and gain the most from it.
Today we install app in our shop and after we upgrade to paid plan we see they remove our shop from app,so i really think they are a scam taking people money and witour reason they remove our acces.
PS: We did not send any email or sms they just take money.
Thank you for sharing your thoughts with us. After looking into your account, we noticed a breach of our Terms of Service based on the desired content you would like to send. We have a legal obligation when it comes to the kind of content that we can approve to be sent. Please reach out to Support to get more details.
this is one of the worst app ever i seen this app is creating auto discount without any permission I didn't suggest any one to link there shopify account with this app...........
Experiencing the same problem with 19mileStore. Slow customer supports. Can't start my business waiting for their support! Fvck. Damn it.
Hello there! Stoyan here from the SMSBump team. I am sorry that you had to experience this. What happened was something that we were not expecting. Fortunately, it was resolved within the same day it was reported.
As I explained in the other similar review, there was a minor technical problem in the connection between two services. The problem was resolved in a couple of hours and since then there are no issues in this functionality.
Now that part of the system is greatly improved and this should not happen again.
As for the slow support - usually we are pretty quick to reply, however, as you can imagine, we had a lot of requests on that day and we were a bit overwhelmed.
I can see that the app is not uninstalled, so you should still be using it. If you do have any questions, feel free to reach out to us ✌️
UPDATE AUG 21st: We are still waiting for a feedback from the client.
I would have given more stars but it seems that customer service doesn’t reply back. I surly understand the epidemic that’s going on but it wasn’t a problem with communication until after I was told about me receiving my refund from a miscalculated charge. I’ll say it’s been more than a week since our last communication where I was told about a refund only to not hear from them again. With the attempt to email them twice since then. I would have love to just kept this situation through email but this seems the only way to actually get someone to respond.
Hello and thank you for reaching out.
It seems that you had a bad experience with our app, for which we apologize. It seems that there was an issue with the payments.
From what we understood, there was a delay on Shopify's side in regards to your case. Unfortunately, there is not much we can do about this, because all payment requests are managed by Shopify - we can send payments to you, but it is up to Shopify and their payment schedules on when those payments will be received by you.
Stay safe!
This app don't work just prompts up a blank page and never loads
BE AWARE BEFORE INSTALLING THIS APP
it's not working as promised in upgrade option, they withdrew all my balance without using a cent of it and you will lose your money by using it!
so disappointing!!
Thank you for sharing your feedback, and we apologize for the inconvenience. Please note that we would never make changes to your account without your permission. Our team is actively investigating the situation, and we've reached out to your team for further details.