Yotpo Email Marketing & SMS

Djan responding quickly and was ready to assist with my request. I recommend this app 100% to all shopify customers. Support was fast and easy!

Super smooth and easy set up. Verification was also really easy as Keano helped me through the entire process. Highly recommend!

Regie was very helpful with things that needed to be verified and I would recommend this app so much!

Thank you, thank you to Marnie! She was so helpful and knowledgeable about my question. She made it easy and simple for me to verify my business. I love the service too!!

Great customer service. Marnie helped me get verified quickly and swiftly!

This app is amazing, especially the associate Don, who helped me a lot he got straight to the point and made me feel great as a customer!

thanks to regis for helping me out, great customer service and very helpful. help was greatly appreciated. thanks again

Experiencing challenges with the SMSBump app on Shopify. Despite sending messages to various segments, including predictive, high AOV, and multiple custom segments, there's no display of CTR or conversion stats. Customer service attributing it to delays doesn't address the issue. Additionally, the balance figure isn't updating upon sending SMS, creating uncertainty about consumption. Is there a bug affecting performance? Previously generated decent revenue, but now facing a decline, especially critical for our upcoming Black Friday sale. Urgent resolution needed for continued reliance on SMS revenue. Thank you.

Update for 23 Dec 2023

Firstly, I submitted a refund request several weeks ago and, to date, have not received any email response regarding the status of my request. Given that we have been loyal users of your platform for many years, I expected a more prompt and efficient resolution to our concerns. It has come to my attention that due to new Singapore regulations, I am required to register a new sender ID. My frustration stems from the fact that this crucial information was not communicated to us earlier, especially considering the impact on our profitability. It is disheartening to discover such critical details only after running campaigns that yielded no revenue.

Secondly, I encountered a perplexing issue with the app's functionality, which I brought to the attention of Joann from your customer service team. Unfortunately, the interaction only added to my frustration as Joann seemed to struggle to comprehend the nature of my concern. I explained that the preview text displayed a length of 1 SMS when I created my copy, but after sending it, I was charged for 2 SMS. Instead of addressing the issue at hand, Joann repeatedly duplicated the SMS to illustrate that it was indeed 2 SMS, completely missing the point of my inquiry. This lack of understanding and failure to acknowledge the challenge at hand was both unhelpful and frustrating.

As a long-term user of your platform, I expected a higher level of service and communication. I urge you to address these issues promptly and transparently, as they significantly impact our trust in your service.

I appreciate your attention to this matter and look forward to a swift resolution.

They are very helpful in getting set up and changed over to their system. Most are done with chat, and that's all it takes. I am happy with the product so far on day 3.

Rock was incredible !!