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I'm am very happy for this guy "Melvin" This man is really support me and solve my problem love you my "ALLAH" Bless you and Happy in whole life Thanks for time ..
Setting the up was made very simple, and customer service was able to answer all my questions and guide me through it, thanks to Quin for helping me
Had an extremely helpful experience with their support staff (Melvin). Was able to clear up all of my questions and had me setup and ready to go right away.
Reached out to customer service today. I was connected with Melvin. I dread the thought of having to do things involving connecting this and that but Melvin made the process alot more bearable. He is super patient and helpful. Thanks again Melvin.
Support is great specially Marnie, 10/10
Princess L was very helpfull. Very fast and clear. Thanks
Super fast response and excellent support! Princess was so kind and was really helpful for me
BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!
This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!
Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D
Tried to explain that, no luck.
We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.
To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.
We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.
Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.
Thank you for your continued partnership.
I was helped by Quin, she was super nice, patient, and helpful with account verification
"PL" helped me today, the process was very fast and easy. She was very polite with assisting. I appreciate the help!