Yotpo Email Marketing & SMS

Great customer service, I'll tell you that, and this is my first time using this applicantion but i realy feel good about this app.

deveria ter em portugues, mas é muito bom.

Great app. Test messages won't take you to the abandoned cart though.
Hope they can fix this in the near future. Everything else good.

I liked this app because it was very easy to use. It’s definitely good for recovering lost carts and other marketing.

This app looks promising. Hopefully the free version can send messages to more customers. Will keep using it and see how it works for my abandoned check out.

So far so good. I find the menus a little over cluttered but the support has been very... supportive especially Quin. Looking forward to setting up all my flows and getting the most from this tool.

I've received the best customer service experience from Keano and the app is great overall the downside is for people that don't serve international so cant auto localize all the texts and contents but you can do it manually and the navigation is frustrating for a new comer but I'm sure it gets easier overtime overall great app and customer service

The app works great, But same time it does not deliver messages to some countries..But it is considered the best App for me

Marnie E was a great help today. She was super fast. This software is good but beware of the costs if you have extra characters like TM. The SMS charges are also very expensive for the EU.

I had hoped to use this app for long time as it has great potential.
The first and only marketing text i sent almost 2 weeks ago was sent for some reason double(2 separate texts, one in the format we created, the 2nd was not in the format we created but same wording just not same lines etc) . so that is not good, since all the customers (2300 of them) got first text from us twice( doesnt look good)... Also they charged me double because their system sent it twice.
1. that is absolutely not my fault. I sent only one text (I clicked send one time for one marketing text campaign)
2. they should have credit my account immediately as this
3. They should correct this.is obviously their app mistake or glich.
4. they received all screen shots as they requested from me
5. I contacted them in the last 10days atleast 6 times about this issue that needs correction
6. They promised to give me an answer by the past Monday(today is Wed)
I am very disappointed.
I have deposited $500 with intention to use their services for the long run.
Now I have to fight with them to get my money back for the second text their system sent and the credit in my sms account, back to my bank account.

Update:

The owner Mike contacted me and corrected the double charge and claimed that usually it doesn't take 2 weeks to fix a problem. I will continue working with them as it is a good decent app as long as it does not have more double charge on our account. And I appreciate that Mike contacted me and fixed right away as it should... I will raise the star from one to 4.