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The app purposely reports fake ROI data to incentivise you to spend more on sent emails. When we contacted them showing fake ROI reports on orders that were included in results despite having nothing to do with sent email campaigns they only said that they could not provide information on how the data is calculated and closed the ticket.
We're reporting them for a gross violation of the Shopify Partner Agreement, and hopefully, we'll see them gone from the Shopify app store soon.
According to our legal, knowingly providing fake ROI reports to manipulate you into increased spending meets a legal definition of fraud, so we will likely take matters further.
Thank you for meeting us earlier this week and sharing your thoughts. We greatly value your feedback about our attribution model and we will continue to develop and improve our Product in accordance with the Shopify guidelines. We hope we can restore your trust and are here for any other questions.
John is super helpful and awesome. Thank you!
Melvin was very helpful with answering my questions about txt mssg campaigns.
Thank you John D for assisting me with my account validation before
I can test send my first newsletter. He is friendly and approachable. I am
so excited to use Yotpo email marketing app, hopes it will be a great help for my business.
We have work very well with yotpo app and John D just resolved some doubts we have
Joann was so helpful in resolving a setup issue I had. Absolute gem! Thanks!
Quick replies and Joann was very helpful.
Nice app, you should try it. And PL was so helpful.
Melvin helped me a lot and fixed all my problems for me
Jay was very helpful and quick to resolve my issue.