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I REALLY wanted to like this app, because the features like segmentation and Klaviyo integration look awesome. However - I am very tech-savvy and after installing it properly, I realized that for weeks the app had not been collecting subscribers from checkout or sending abandoned cart reminders!
This has lost me a lot of potential revenue =(
I have contacted support twice, with no resolution as to why it's not working for me.
I've just switched back to Postscript.io and without any tinkering at all, it is successfully collecting subscribers for me and sending abandoned cart text reminders for my store.
We REALLY wanted to help this client. We tried to get in touch about 12 times on multiple channels. Email, FB and no response.
We had our team check and unfortunately all issues were due to the fact that he had a modified checkout. Something he did and it seems the app recommended did custom for them. Unfortunately after telling our findings and being promised a staff account the customer never responded. Its been 2 weeks now and it seems the customer just does not want to respond back.
Also the bad part about all that is that the customer's checkout is not TCPA compliant. Not sure who set it and how and why messages are sent at all when there is no explicit consent. For anyone reading this be very careful as this is how you may get in trouble!
So far this app has done everything I needed it to do. Although I did have complications getting automation texts to send in the beginning, their support staff was there to help me every step of the way and in a timely fashion. Hopefully this app will help me bring in sales in the near future!
Happy to see everything worked out great! Enjoy using SMSBump 😊
Le support est vraiment super actif et aimable, l'app est très simple à utiliser et surtout de qualité au top !!!
Genebie M was very helpful with my issue I had setting up an embed form for my coming soon page. it's all fixed and I can continue working on my business.
So far I like this app. They get back to you fast to answer questions. I can not give a review for how well it works yet as I have just installed it.
First off, Customer Service has been nothing short of excellent in my experience. I have used this App on multiple stores, and its always a great addition. Get it. Do it.
Thank you for your review. It means a lot to the whole team :)
I just installed the application, I had some difficulties to set it up but the support is very responsive and helped me to solve my problem.
Great customer service and even the app is great!!! If you want to increase your customer rate this app is for you
My experience was amazing thanks to Quin. They were very helpful and immediate with the responses. 10 out of 10 experience.
easy to use and effective. highly recommend this app for marketing purposes. cost efficient. responsive support team.