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The customer service with this app is wonderful! Angelica, responded to my request to be verified almost immediately! The only thing I would change is the ease of getting a number for the customers to text and not just a 5 digit number but a full 123-456-7890 type number. Also, having to pay $10 for text campaigns on top of the monthly fee is a bit much for a growing business butttt the customer service I received today really makes it worth it.
Excellent help from PL was very fast to respond and helped me with the problem! Also, helped with other questions I had sending useful links to follow as a guide :)
Tremendous attention from Joann.
The application is very necessary and works super well to recover abandoned checkouts.
Super easy installation.
I had some problems but Joann helped me quickly and efficiently.
It is appreciated to have such a goodwill agent.
App is easy to use, and easily connected to my Shopify store. Customer Service was also friendly, fast and helped me through my account upgrade.
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bom, recuperei bastante carrinho abandonado com sms . e complicado de mexer. deveria ter em portugues
Super application j'aime beaucoup je recommande. La rentabilité est impressionnante et l'efficacité..
Spoke with Elijah to help get us started. Super useful, quick, and helpful. Now I look forward to kicking the tires of this new tool :)
Poor customer Service.... App sent 3 texts in error and charged me 3 times t $90 a piece! They acted like it wasn't their fault......i wish i had a screen recording.... use another SMS app
Hi there and thank you for your feedback!
Stoyan here from the SMSBump team. I am sorry to hear that you had such an experience with our app. From what I understood, a campaign was scheduled more than once, and this is what led to the issue that you are reporting. A member of our team will contact you to resolve this for you. We will be happy to help and also provide you with more information on how our product works and how you can benefit the most.
EDIT: From what I understood, our support team has reached out, talked with you about the issues you had, and they were resolved. However, we did not receive a reply since then. Is there something else we can help you with?
EDIT 2: We've tried to reach the customer more than once to ensure everything is working as expected, however, we don't have a response as of July 2nd.
EDIT (17th AUG): We are still waiting for feedback from the merchant.
SMS Bump is an incredible tool when it comes to SMS marketing. Easy to operate and my store gets high conversion rates. I spent a total of $25 and generated an ROI of $5500 in the last 30 days with the help of SMS Bump!! Definitely a new age marketing tool that every marketer should use, hands down!
Quick, superb customer service! Mylene helped with setup efficiently. Appreciate your help, thanks again!