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App is great but the email templates could be a lot better. Hard to navigate and edit and customize, other than that, app is great.
I am happy with the customer service team, have been very helpful and prompt service. 24/7 , I know that I can rely upon them anytime in the day.
Yes! We are available 24/7. If you do have any questions, you can reach us at any time 🤗
Amazing ROI and customer service. You just can't get that type of ROI anywhere else not even retargeting campaigns. The customer service is superb. Thank you!
Keano was great in helping me with my pop-up issue! Turns out all I had to do was zoom out a little to see my email field as I'm on a laptop. Quick and easy chat. Yay!
Thank you for writing a review — we value your feedback.
I am happy with this app so far. Customer service was excellent. I needed help with the flow for text message marketing and I was able to connect almost instantly via chat with a customer service rep.
Great app! Even better customer service. My customers love it too!
Great app! Even better customer service. My customers love it too!
Easy to use and pretty straightforward, just not suitable for Australia. Great customer service from PL!
Gen is super helpful, very responsive and all in all the experience is very good!
Customer service is always fast which is a huge plus.
The only down side is the cost of SMS as a store that doesn't exist in the US and is considered as international. Would be perfect if the cost was lower.
This is a fake service which does not intergrate with smile at all, you will loose money and be charge for intergartion which doesn’t work I all fairness lying isn’t gonna get you off the fraudulent hook.
1 charging for a service which doesn’t exists is called Fraud !!!!!!
2 I’m yet to wait for a response from your so called developer team .
3 I have reported this to Shopify investigations , and lodged a complaint with smile and will lay a charge of fraud with the CCMA INTERNATIONAL . Hence this is a fake plug in , app service , which takes your money but doesn’t delivery what is promised , FAKE FAKE FAKE FAKE
Hey,
We've been in touch with you trying to help you set up Smile for some time already. Not sure what you refer as "fake service" as we are waiting for a response from your side.
Thanks and looking forward to fixing this.
Update1: responded to the customer almost instantaneously. They have a problem with a third party integration. Working on solving it for them, but the customer stopped communicating.
Update2: The customer stopped responding after countless of reach outs.
Ottima assistenza davvero fantastici! Servizio a qualsiasi ora del giorno e della notte. Veramente consigliato