Rezensionen (8.261)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 93 % der Bewertungen sind 5 Sterne
  • 4 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 2 % der Bewertungen sind 1 Sterne
8. November 2024

Joann and the support they offer is really great. I had to Validate my account and that process was made easy by guiding me through all the steps by Joann. I really appreciate Joann, And the Customer Help this company offers. I am really satisfied with their Customer Support.!

Arise
Indien
27. Mai 2024

Thanks to john, I recommend.

PIRAL
Vereinigte Staaten
12 tage mit der App
14. April 2024

Efficient and very quick to reply thanks John D

EasyBee
Vereinigtes Königreich
Mehr als ein jahr mit der App
20. Mai 2024

Excellent comme d'habitude, je valide !!
Thank's Regie :)

Zelith
Frankreich
27 tage mit der App
6. Juni 2024

It was a easy process especially with the help of Quin Shiena G.

EZAMA
Vereinigte Staaten
3 tage mit der App
9. Mai 2024

Joann was kind and helpful as she walked me through my store verification process. I am looking forward to making the best use of this App. Thank you.

Soultiqque.com
Mexiko
3 monate mit der App
30. Mai 2024

BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!

This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!

Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D

Tried to explain that, no luck.

Innovato Design
Bulgarien
9 tage mit der App
Yotpo - Email & SMS hat geantwortet 6. Juni 2024

We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.

To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.

We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.

Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.

Thank you for your continued partnership.

20. März 2024

AJ T was terrific at helping me! He helped me through my ignorance of the coding aspects of shopify!

Fire Brew
Vereinigte Staaten
Mehr als 3 jahre mit der App
1. Juli 2024

Joann C was very helpful with my query and really quick.

Halcyon
Indien
Etwa 2 stunden mit der App
16. April 2024

Thank you to Joann C. They were very helpful answering all my complicated questions!

Rise Gardens
Vereinigte Staaten
Etwa ein jahr mit der App