Reseñas (8.269)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
2 de enero de 2024

I was having trouble setting up everything correctly and I was helped with the service of Marnie with great speed and quality customer service.

Hidden Gemz
Estados Unidos
4 meses usando la aplicación
14 de diciembre de 2023

PL helped me a lot. Great customer service!

TCS Boutique
Estados Unidos
Casi 3 años usando la aplicación
30 de mayo de 2024

Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware!

This guys don't know the difference between cart abandoning reminder and marketing email....

If you use their service you risk to loose a lot of revenue!

HYKLE
Bulgaria
5 días usando la aplicación
Yotpo - Email & SMS respondió 5 de junio de 2024

Thank you for your feedback. We understand your concerns and want to clarify the distinctions between various types of communication triggers.

There are certain triggers, such as Order Created, Shipped, and Delivered, that are considered transactional. For these, we will send messages even if the shopper is not a subscriber, as they are essential for completing the purchase process and providing updates on their orders.

However, this is not the case for the Abandoned Checkout trigger. This type of message is considered marketing communication as it is an attempt to secure a purchase or drive revenue, and therefore, we require the shopper's consent to send these reminders. Adhering to these regulations is crucial for maintaining compliance and protecting your business in the long term.

We regret any inconvenience this may have caused and assure you that we are committed to helping you achieve your business goals. Please let us know how we can assist you further, and we will do our utmost to ensure your satisfaction and success.

Thank you for your understanding and continued partnership.

2 de febrero de 2024

PL was really helpful and nice, assisting me with the entire process!

HeavyHanded
Estados Unidos
Alrededor de 1 año usando la aplicación
25 de diciembre de 2023

i had a customer service officer named Regie, amazing service and made things very swift and easy for me. Thank you

Luminate Lux
Australia
5 meses usando la aplicación
5 de marzo de 2024

Customer support is great. Melvin was very helpful during the setup process.

SPRYNN
Estados Unidos
3 meses usando la aplicación
10 de mayo de 2024

best app best cx service thanks to Joann C

Sampson Eco Shop
Canadá
4 meses usando la aplicación
5 de mayo de 2024

Thanks a lot John for your patience ! Good team

Lavendya
Francia
3 meses usando la aplicación
24 de enero de 2024

Customer support was excellent they helped me solve my problem very quick & was patient.

SoSouls
Estados Unidos
5 meses usando la aplicación
7 de enero de 2024

keanu was very good help/ quick response time/ got my issues resolved pretty quickly

Socially Unbothered™
Estados Unidos
3 meses usando la aplicación