Yotpo Email Marketing & SMS

We just installed this app and the onboarding was great. However, once the onboarding was done, the interface is a bit overwhelming at first. After a few minutes of frustration, I jumped on the chat and was almost instantly helped by Josephine S who then connected me with Joann C who was an SMS support specialist. Within less than 5 minutes my queries were resolved.

This is truly a promising app. I docked a star just because of the interface lol (yes, I used the search box before I jumped on chat).

Joann C from SMSBump provided exceptional customer service, letting me know the issue was forwarded to another team for resolution.

Still figuring out how to use all the flows and campaigns and have run into some issues with the interface. However, I will say Customer Support is AMAZING. Shoutout Marnie for helping me out with all the issues I have been facing!

He gave me a quick and efficient answer to my problem. The support service is really great !!!!!!!!!

I am getting use to it, learning to see if it's user friendly. I will see how it works for me at the moment I am researching.

I am using this app to automate my work and attract more customers to my site. By sending friendly notices to my potential customers I can motivate them to buy a nice mug for their morning coffee. This app is awesome and has great potential. It's a win-win! Bellasmugs.us

Seems promising so far! Excited to see the full potential!

I have used it for a bout an hour and it works very good so far! Like it! Can recommend it for you!

set up has been easy & so far the app seems simple to use. I love that this app has so many different features to help my shop grow

John D was extremely helpful!! I didnt know the exact technical terms for what I was needing help with but he knew exactly what I was talking about and walked me through it. Thank you soooo much John!