Reseñas (8.348)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
17 de noviembre de 2021

We used SMSBump for 3 years, but after it got into Yotpos hands, it became terrible. Messages deliverability is low. Btw if you get an annual subscription, you can't get prorated refunds. We moved to Postscript while having 5 months' worth of paid subscriptions. Our SMS results are more than 10x better on Postscript. Making the move to Postscript was worth every penny.

Moderno Collections
Canadá
Alrededor de 3 años usando la aplicación
Fecha de modificación: 14 de agosto de 2023

double charged 500 when I did not authorize a refill. They are reluctant to give me a refund, they have no proof that I used credits. I would beware using a company like this who dont believe the customers are right. I'm moving on to another competitor.

BEYMOSS
Estados Unidos
Casi 3 años usando la aplicación
Yotpo - Email & SMS respondió 10 de agosto de 2023

Thank you for taking the time to submit a review — we appreciate your feedback. We would never charge you additional fees without your authorization. Our team has reached out ...

20 de enero de 2024

I can't log into the application with my computer and I can't contact technical support to fix the error. only blank page displays. even i change 3 computers and i changed from WIFI TO LTE and i had the same problem.
Please contact me as quickly possible

CLARK UNDERWEAR
Polonia
Casi 3 años usando la aplicación
Yotpo - Email & SMS respondió 30 de enero de 2024

Thank you for taking the time to leave a review. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to ...

Fecha de modificación: 6 de febrero de 2025

We have used Yopto SMS for well over a year. Since October 2024, we have had issues with Customers randomly being dropped as SMS subscribers.

These customer have NOT unsubscribed and no matter how the customer tries or how we try to add them back to our SMS subscriber list, they do not receive our SMS notifications.

For months, we have tried to contact Customer Support for this issue and ...

'NUGGLES
Estados Unidos
Casi 3 años usando la aplicación
23 de febrero de 2024

glitchy interface and nobody fix the bugs for years. it is savage AF
contacting support almost every day. useless

F.O.X Nails USA
Estados Unidos
Casi 3 años usando la aplicación
Yotpo - Email & SMS respondió 6 de marzo de 2024

Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our clients can get up and running without any ...

15 de agosto de 2022

Really bad app, they keep pausing my flows and automation even after saying I have completed all steps in order to verify the account. I will be perusing legal action for damages as they promised the campaigns would be live 24/7 but they proceed to pause them randomly. One of the worse companies I have ever seen. For sure missed out in nearly 10k net profit due to this app being faulty. I would ...

Zoolase
Estados Unidos
Más de 2 años usando la aplicación
Fecha de modificación: 2 de enero de 2024

I cannot logon and password recovery system doesn't work either!

iCowhide-UK
Reino Unido
Más de 2 años usando la aplicación
Yotpo - Email & SMS respondió 10 de mayo de 2023

Thank you for sharing your feedback with us. We're sorry to learn that you're experiencing difficulties with our SMS product. We took a look at your account from the backend ...

Fecha de modificación: 23 de diciembre de 2023

Experiencing challenges with the SMSBump app on Shopify. Despite sending messages to various segments, including predictive, high AOV, and multiple custom segments, there's no display of CTR or conversion stats. Customer service attributing it to delays doesn't address the issue. Additionally, the balance figure isn't updating upon sending SMS, creating uncertainty about consumption. Is there a ...

Pop Up Wine
Singapur
Más de 2 años usando la aplicación
22 de noviembre de 2023

DOES NOT WORK PROPERLY!
Have contacted them multiple times because users who unsubscribe can not resubscribe. A message is sent to the user saying they are already a subscriber, but it does not change the status of the user. Multiple chats created to get this issue resolved, but it is still not correct.

Fitness Exchange
Estados Unidos
Más de 2 años usando la aplicación
Yotpo - Email & SMS respondió 27 de noviembre de 2023

Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not ...

2 de junio de 2023

I couldn't be more disappointed after losing thousands of SMS subscribers....

When I used this service, I had no issues and no problems and it always worked great. One day I am no longer to access the app via the Shopify Sales Channel nor login on their website and am in a pinch to access for a memorial day weekend sale to send out texts. I reach out to support, no answer due to it being the ...

Bibles and Coffee
Estados Unidos
Más de 2 años usando la aplicación
Yotpo - Email & SMS respondió 7 de junio de 2023

We apologize for the inconveniences. Per our records, our team was able to contact you, resolve the issues around login, and export the information you requested. If you're ...