Reseñas (8.353)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
2 de junio de 2023

I couldn't be more disappointed after losing thousands of SMS subscribers....

When I used this service, I had no issues and no problems and it always worked great. One day I am no longer to access the app via the Shopify Sales Channel nor login on their website and am in a pinch to access for a memorial day weekend sale to send out texts. I reach out to support, no answer due to it being the ...

Bibles and Coffee
Estados Unidos
Más de 2 años usando la aplicación
Yotpo - Email & SMS respondió 7 de junio de 2023

We apologize for the inconveniences. Per our records, our team was able to contact you, resolve the issues around login, and export the information you requested. If you're ...

28 de febrero de 2022

Bad app! since yotpo has acquired smsbump they have become so hard to use. we operate 50+ stores and they expect us to create an account on yot-po for every store or we can not use smsbump. Whenever we install the app in the new store and click the app, it asks us to recover the password which was never lost. They think that we will make a new store from a new email. All other apps we use, when ...

Trendy Diamond Painting
Pakistán
Más de 2 años usando la aplicación
9 de junio de 2021

Not a fan of having to pay to read what a customer replied. I understand sending a message back to the customer has a cost to their company so we should pay per every SMS we send, but just reading what a customer said does not have any server cost for them, they already have the message there, in their database, they just don't want me to read it unless I pay for a monthly plan.

BYTHEM
Estados Unidos
Más de 2 años usando la aplicación
Fecha de modificación: 1 de octubre de 2024

Okay YOTPO Smsbump I am amending my review to get some help here. I can load SMS BUMP via shopify. I cant email you guys as you dont accept support emails. Your auto reply link to a form doesn't load.

Starting to get a bit frustrated over here. How do I get help if nothing loads for me?

Why would you not accept support emails?

I am travelling and using a VPN I am not sure if this causing the ...

Manchester Factory
Australia
Más de 2 años usando la aplicación
24 de agosto de 2022

Poor support they do not respond to messages. Very Poor app performance. We have scheduled text campaigns and 50% of our consented customers do not receive text messages. We are charged for messages the platform is not sending. We have tested with several phones no messages are received. This app is falsely showing sent messages. Scammer app that does not sending text messages. I wish i could ...

Oh It's Natural
Estados Unidos
Más de 2 años usando la aplicación
Yotpo - Email & SMS respondió 24 de agosto de 2022

Hello,

Thank you for reaching out.

We are very sorry, it is not our intention to miss your outreach and we sincerely apologize for any inconvenience caused.

Indeed we can ...

12 de octubre de 2021

The selling of this platform to Yopto was a horrible move and was not over sought well. The customer service is now nonexistent, message don't get sent, you get overcharged and it is an ABSOLUTE nightmare! Before the selling to YOPTO, SMSBump was superior to all. Now, DO NOT WASTE YOUR TIME!!!

The Baby Bird Boutique
Estados Unidos
Más de 2 años usando la aplicación
24 de julio de 2021

TLDR: If you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. My frustration in Context:
Absolute trash. I had (and am still having) a miserable time trying to simply UPDATE a small group of 17 customers with an ...

Hot-Overstock.com
Estados Unidos
Alrededor de 2 años usando la aplicación
Yotpo - Email & SMS respondió 2 de agosto de 2021

Hello,

I sincerely apologize for the experience you have received with our service and any inconvenience caused.

After reviewing your report and account, I believe there may ...

28 de junio de 2021

Please be warned, if you make any type of change to your texts, it will erase your progress and you will start over. If you add a picture, it will erase your progress and you will start over. When you try to send a text and if more funds are needed, you will add them but the system will erase your progress and you will start over. You will constantly be copying and pasting into word or google ...

My Mind's Eye Paper Goods
Estados Unidos
Alrededor de 2 años usando la aplicación
2 de octubre de 2023

AWFUL!!!!! DON'T USE UNLESS YOU LIKE WASTING YOUR TIME

Queen Level Beauty
Estados Unidos
Alrededor de 2 años usando la aplicación
24 de noviembre de 2021

We have been wondering what is going on with this app for the last couple of months. We have spent hundreds only to have every single campaign fail. We have a list of a few thousand, 49 emails are delivered yet we are charged for the several thousand. Since Yotpo has taken this over it's not worked at all. Will be asking for a refund from Shopify. Best to not install. It's no longer working as it ...

Ativo Skincare Inc.
Canadá
Alrededor de 2 años usando la aplicación