Reseñas (8.353)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
12 de enero de 2022

**UPDATE AFTER 3 years with service**
Decided to switch to a much better platform, Klaviyo. It’s much better and less expensive. SMSBump merged with Yotpo and is trying desperately to integrate email marketing.
It’s not good. Support team is a joke. Never really been useful. Generic responses. Don’t believe the “bonus funds” you get when replenishing your account. When you uninstall you won’t get ...

Nordic Catch
Estados Unidos
Casi 2 años usando la aplicación
Fecha de modificación: 10 de marzo de 2023

I was helped by Quin and she was kind and helpful. But the test text message doesn't work so i don't understand

Natania Creates
Canadá
Casi 2 años usando la aplicación
26 de abril de 2023

I had SMSBump for a while, then when it started sending bogus coupon links to my customers they could not fix the issue. It was jaw dropping. I stopped using them after that.

RevGenetics
Estados Unidos
Casi 2 años usando la aplicación
Yotpo - Email & SMS respondió 2 de mayo de 2023

Thank you for taking the time to leave a review — we apologize for the inconvenience. Our team has tried contacting you, but we have not heard back. Please reach out to us at ...

3 de septiembre de 2023

I had been on the chat for help on another matter for 20 minutes with Don. I had mentioned that they have a popup that promotes a free upgrade with less $/txt if you signup for an appt and go through stuff with them. Back in March, we did this and went to the appointment, only to be stood up. I even provided the screenshots and emails. I mentioned it, and they said they would look into it. Haven' ...

My Healthy Penguin
Estados Unidos
Casi 2 años usando la aplicación
Yotpo - Email & SMS respondió 19 de septiembre de 2023

We sincerely apologize for the inconveniences. Our team has contacted you a few times to offer assistance, but we haven't heard back from you. We encourage you to reach out ...

19 de julio de 2020

The app is not working, tried to reach support in 3 different times, got excuses, upgraded to a bigger package for functionality, still don't work.

The App was used to be good, not anymore.
seems they don't care.

HearMode | Invisible & Discreet
Estados Unidos
Más de 1 año usando la aplicación
Yotpo - Email & SMS respondió 27 de julio de 2020

Hello there! Stoyan here from the SMSBump team.

This review is a bit confusing to me, as I checked the history and it seems that we've responded in a timely manner to all ...

15 de noviembre de 2022

They claim that their app is working, but their partnered carrier is down so we cant send messages. This has been ongoing for the past 2 weeks and they refuse to reimburse payment for the messages that havent been sent/ the monthly charges for the app no one can use.

SkyeLight
Estados Unidos
Más de 1 año usando la aplicación
18 de agosto de 2021

This tool wont allow you to do A\B testing. or it does but guess what? you cant know whos the winner.
and support is bad. since Yotpo bought it, its usless.

99Jersey
Estados Unidos
Más de 1 año usando la aplicación
Yotpo - Email & SMS respondió 20 de agosto de 2021

Hello,

I can see that my team has tried getting in touch with you regarding your concern.

I believe that there may have been a misunderstanding. We do support A/B testing ...

17 de noviembre de 2023

TL;DR: Their Premium is highly not recommended. Over-promised and under deliver.

This YOTPO is a complete disappointment and not recommended. The admin interface is a nightmare to navigate. Too many confusing reps and a dumpster fire of code in the web reviews widget make matters worse. The promised platform synergies are nonexistent. SMS Bump is a usability disaster, and even meetings with their ...

Patty's Cakes and Desserts
Estados Unidos
Más de 1 año usando la aplicación
Yotpo - Email & SMS respondió 23 de noviembre de 2023

Thank you for sharing your thoughts with us - we value your feedback.

19 de julio de 2020

Terrible app, it also kept charging me when I tried to turn it off! I have reached out to customer service multiple times without response!

Knife Depot
Estados Unidos
Más de 1 año usando la aplicación
Yotpo - Email & SMS respondió 27 de julio de 2020

Hello there! Stoyan here from the SMSBump team. I am sorry to hear you didn't have a more positive experience.

We checked your case, and it seems that you were automatically ...

21 de septiembre de 2023

If you are going to use their app for email then i would suggest look for another app. These guys can't even do the simple tasks of verifying the domain. I have been going back and forth with them for past 3 weeks to verify the domain but they keep emailing me like a robot. I asked them to set up a meeting to go over this issue but no luck. Stay away from this app if you want email marketing.

Cricket Best Buy
Estados Unidos
Más de 1 año usando la aplicación