Reseñas (8.201)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
Fecha de modificación: 10 de junio de 2024

Very fast and good support by John D and also Melvin

Pawitopia
Eslovaquia
5 meses usando la aplicación
29 de abril de 2024

I love it! Whenever I need help, John D is readily available to help me. The website is very educational and you only pay per email/SMS sent. Very useful!

Innoviz Store
Brasil
3 meses usando la aplicación
13 de marzo de 2024

I am loving this app. So easy to use and the rates are extremely affordable. I've needed to get support's help 2x (from my own doing) and was helped by Quin and PL those 2x. Both were super fast to help. Download this app - don't put it off!!

Certified Lights
Estados Unidos
Más de 2 años usando la aplicación
12 de junio de 2024

The setup process was really easy and Melvin did an amazing and quick job and setting up the account and answering my questions.

Wild Moon Underwear
Estados Unidos
2 días usando la aplicación
20 de mayo de 2024

Quin did an amazing job. Thank you very much

Glintora
Estados Unidos
Alrededor de 1 año usando la aplicación
25 de mayo de 2024

Joanne C. was quick, incredibly knowledgable and helpful. Solved my issues very quickly.

Tau Tau Skin
Estados Unidos
8 meses usando la aplicación
19 de junio de 2024

Quin is a great CSR. Quick and answers the questions.

Gym Gurus Apparel
Estados Unidos
9 meses usando la aplicación
7 de abril de 2024

Overall, the experience was simple. Quin helped me through the process and had comforting customer service. The only issue was on my part where i was struggling to find the link to my privacy policy lol.

KST★R
Estados Unidos
8 meses usando la aplicación
5 de junio de 2024

I am very grateful to John D for his help and detailed advice. Thanks to his step-by-step detailed instructions, I easily verified SMS marketing.
Great job!

Beloved Tails
Reino Unido
10 días usando la aplicación
30 de mayo de 2024

BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!

This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!

Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D

Tried to explain that, no luck.

Innovato Design
Bulgaria
9 días usando la aplicación
Yotpo - Email & SMS respondió 6 de junio de 2024

We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.

To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.

We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.

Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.

Thank you for your continued partnership.