Yotpo Email Marketing & SMS

Easy to use, any time I've needed help the customer service has been amazing! Would definitely recommend !

Excelent. Aleksandar was wonderful, and I done all what I wanted. Now my account is Validated for work with my store.

This is a good app which I can recommend.
Im located in Australia and we had a few issues with it initially as it is mainly setup for USA market (like everything)
Mike listened to the feedback and got onto it quickly to fix it. There was no 'add it to our suggestions list' that Ive encountered with other app owners.

One of the features I do like is I can automatically send a text message to our sales staff 2 hours after a customer has abandoned a cart for him to give them a call and try and get the sale to completion.

So what else can you use this app for?
You can segment part of your database, eg, all customers who purchased in January, and then send them a text offer with discount code to get them to purchase again.

You could do a short notice flash sale to your whole list to get some cash in fast.

You can setup automated text messages to customers who have abandoned carts at intervals of your choosing, like 1hr after abandoned cart, 10hrs and 24 hours later so that your offer can be more appealing as you go to try and close that sale.

The great thing about text marketing is that everyone reads their text messages so it really does cut through the clutter.. something that email cant achieve with relatively low open rates.
But you do have to use it wisely as people treat their text messages as precious. We had a customer complain because we sent them a text on a Sunday! Unthinkable!
Seriously though, I would send text messages out very sparingly for marketing purposes.
There is an easy unsubscribe option for customers too.

This app is a tool to help you do marketing better. It doesn't cost too much and you can see immediate results both good and not so good, so you can adjust and keep trying.
There is a number of 'templates' already set up to guide you in effective text marketing so you can learn how to use it pretty quickly.

Well done Mike and team. :-)

I recently had the pleasure of dealing with Joann C from SMSBump: SMS Marketing & Email and I must say that she provided outstanding customer support. From the moment I contacted the company, Joann was courteous, professional, and extremely helpful in addressing all of my concerns.

Joann went above and beyond in providing me with all the information I needed to make an informed decision about the products I was interested in purchasing. She patiently answered all my questions, and even provided me with additional insights and recommendations that helped me make the best choices for my needs.

What impressed me most about Joann was her genuine desire to help me. She took the time to understand my specific requirements and was always willing to work with me to find the best solutions. Her attention to detail and her follow-up were exceptional, and she made sure that I was completely satisfied with my purchases.

Iven was a big help to me in helping me find my old SMS subscribers so I can transfer them to my new Shopify store. He was courteous and knowledgeable. I can wait to speak to the next dedicated team in helping resolving my issue.

Provided excellent support! Marnie was SUPER helpful and made the set up process very seamless and easy!

Absolutely great app, on top of great customer support. Marnie E, my support agent, was really helpful and attentive to my needs. I feel like a valued user, while not having my work hindered by the speed of the responses I need. Hands-down the best SMS marketing app.

PL was very helpful! She answered my question quickly and thoroughly by directing me to the menu I need to make the edits.

I ain't even gonna cap but they're the goats no cap. They'll help you when you need them. They were a little slow on replying but I don't mind

Quin was very helpful and patient with me. Quin guided me through the sms validation process. Thanks alot